Assistant Manager

Core Development and Management-Planet Fitness; Tewksbury (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Planet Fitness in the United States seeks an Assistant Manager to help oversee gym operations and ensure a welcoming Judgement Free Zone for members and guests.

You will lead staffing, training, and daily front desk service, manage member interactions, monitor cleanliness and safety, and partner with the Club Manager to build a high-performing team and consistently deliver an outstanding member experience.

This full‑time role may require evenings, weekends, and holidays to meet business needs.

Qualifications

• Experience in customer service or retail environments preferred.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club targets.
• Assist in recruiting, hiring, training and developing staff.
• Maintain welcoming atmosphere for members and guests and ensure superior service.
• Provide backup support to Club Manager and supervise staff.
• Schedule and oversee staff, ensuring smooth front desk operations.
• Oversee member check-in, tours for prospective members, and inquiries.
• Facilitate member requests and issues, ensuring satisfaction.
• Oversee cleanliness and maintenance of the facility.
• Assist with ordering supplies within club budget.
• Track statistics and reports on a weekly/monthly/yearly basis.
• Provide backup for absent employees.

Skills

Positive attitude

Guest experience

Punctuality

Diplomacy

Integrity

Communication

Motivation

Quick study

Job description

Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Assistant Manager Role: TheAssistant Managerwill be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Assistant Manager also include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.