Assistant Manager

Socket.dev; Sunriver (OR); On-site; USD 45,000 - 70,000; Full time

Job summary

Socket.dev is seeking a Store Manager-on-Duty to oversee daily store operations, promote excellent customer service, and drive sales and profitability through effective merchandising, inventory control, and expense management.

The role requires leadership to recruit and train staff, manage payroll, and ensure security and compliance, with responsibility in absence of the Store Manager.

Qualifications

• 3 years of experience in retail preferred.
• High School Diploma or equivalent.
• Experience with POS systems and Eagle Browser.
• Proven written and verbal communication skills.

Responsibilities

• Coordinate sales promotions and merchandise displays.
• Recruit, train, and manage staff, assess performance.
• Plan staff schedules and assign duties.
• Monitor inventory and replenish merchandise.
• Ensure security, sales, and recordkeeping compliance.
• Address customer complaints and inquiries.
• Open/close store, including security duties.
• Manage payroll budget and fiscal controls with corporate.
• In the absence of Store Manager, assume store duties.

Skills

Customer service

Communication

Staff training

Adaptability

Education

High School Diploma

Tools

POS system

Eagle Browser

Microsoft Word

Microsoft Excel

Job description

Description

Primary Purpose: To be responsible for all daily store operations when operating as the manager-on-duty. To assist the Store Manager in managing all aspects of the retail store by promoting and maintaining customer service. In addition, to be responsible for overseeing the operation of the store to maximize sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage.

Essential Duties and Responsibilities

• Coordinate sales promotion activities and prepare (or lead associates to prepare) merchandise displays and signage.
• Recruit, train, develop, and communicate with all staff and assess performance on a daily, monthly, and annual basis.
• Plan and prepare work schedules to assign associates to specific duties.
• Monitor and order merchandise from distribution center to replenish merchandise in store.
• Ensure compliance of associates with established security, sales, and recordkeeping procedures and practices.
• Address, problem-solve, and resolve customer complaints or inquiries.
• Open and close the store when needed, including security and related duties.
• Manage payroll budget and fiscal responsibilities with corporate office.
• In the absence of the Store Manager, assume all duties of the Store Manager to make appropriate decisions for the daily operations of the store.

Other Duties and Responsibilities

• May be required to operate a forklift on occasion. Forklift certification will be required and obtained on the job.
• May be required to dispense propane on occasion. Propane certification will be required and obtained on the job. Help in departments when needed.
• Perform daily cleaning - such, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the store floor.
• Other duties assigned as needed.

Qualifications

• 3 years of experience working in a retail environment preferred.
• Advanced knowledge of Eagle Browser preferred.
• Experience working in different departments of the store preferred.
• Advanced knowledge of operating a POS system preferred.
• High School Diploma or equivalent combination of education and experience.
• Ability to obtain and possess valid driver’s license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.
• Familiar with reading and understanding industry and financial reports.
• Experience using Microsoft Word and Excel.