Assistant Manager

Capriotti's St Louis; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Paid Time Off (Full time only)

Performance based bonuses

Ongoing Training

Job summary

A dynamic fast-casual restaurant company is seeking a General Manager for its St. Louis location. This role involves managing and developing team members, ensuring compliance with operational standards, and providing exceptional guest services. Ideal candidates will demonstrate a strong work ethic and the ability to thrive in a fast-paced environment. Flexible schedule may be required, including nights and weekends.

Qualifications

• Experience in managing a team and performing performance management.
• Ability to develop and motivate team members.
• Proficiency in using POS systems and computer skills.

Responsibilities

• Build and manage teams to achieve operational excellence.
• Ensure compliance with health and safety standards.
• Oversee cash management and financial transactions.

Skills

Service Orientation

Time Management

Computer/Technology

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development
• Paid Time Off (Full time only)
• Performance based bonuses
• Free Meals on duty, Employee Discounts off duty
• Flexible Schedule
• Ongoing Training
• Incremental bonuses when training/experience levels achived

Company Overview

Capriotti’s Sandwich Shop is a dynamic, Fast Casual restaurant company with over 150 shops, with an aggressive growth plan. We are currently sourcing for a General Manager to be based in one of our Las Vegas corporate shops. Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

We are a company that understands that our most important asset is our people! Everyone is valuable, and every contribution counts!

Assistant Manager Job Summary

Sharing Our Passion One Sandwich at a Time: Accomplishing Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

Responsibilities

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
• Maintains the integrity of Capriotti’s recipes to ensure a consistent Guest experience at any Capriotti location.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste‑monitoring procedures.
• Actively participates and promotes all brand‑wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluate results to choose the best solution for problem‑solving.

Qualifications

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain “hands‑on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e‑mail, spreadsheets, and other documents).

Physical Requirements

• Ability to withstand work conditions in temperatures of 0°F or less and up to 100°F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively to help keep all Team Members informed.

Flexible schedule; could include nights and weekends.