Assistant Manager

SupportFinity™; Santa Clara (CA); On-site; USD 34,440 - 38,572; Full time

Job summary

SupportFinity™ is seeking an experienced Assistant Manager to oversee the daily operations of our property in San Francisco. The role involves managing tenant relations, conducting administrative tasks, and ensuring compliance with housing programs.

The ideal candidate will have a strong background in property management, excellent communication skills, and the ability to work with diverse communities. Join us in providing supportive living environments for our residents.

Qualifications

• 6 months to 1 year experience in affordable programs completing income certifications.
• Experience serving diverse communities with respect and empathy.

Responsibilities

• Ensure property operations and compliance with policies.
• Conduct interviews, orientations, and certifications for new residents.
• Respond to tenant requests and resolve conflicts professionally.

Skills

Communication skills

Problem-solving

Empathy and respect

Self-motivated

Education

Associate degree or equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook)

Property Management Software (Yardi, Boston Post)

Job description

Job Title: Assistant Manager

Employment Status: Full-Time; Non-exempt

Pay Range: $25.00 - $28.00/hour

Location: 681 Florida Street, San Francisco, CA 94110

Schedule: Monday‑Friday, 9:00 am‑5:30 pm

Summary

The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures, and programs. The Assistant Manager ensures that the building is well‑run and well‑maintained, that the occupancy level is acceptable, and that residents have a supportive environment. The Assistant Manager also oversees tenant certifications on site, with guidance from the General Manager, and works collaboratively with on‑site support services staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

Essential Duties

In the absence of the General Manager, the Assistant Manager will:

• Perform supervisory, administrative, and management tasks.
• Aid or conduct new resident lease orientations, certifications, and responsibilities.
• Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by the General Manager and Compliance.
• Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
• Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
• Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
• Coordinate maintenance work orders.
• Inspect apartments and grounds for maintenance and repair needs.
• Attend and take part in professional activities, meetings, organizations, regulatory agency meetings, or inspections, as needed.
• Submit required internal and external reports.
• Collaborate and partner with internal and external partners to ensure the property's success.

Manage the Day‑to‑Day Administration of the Property Office

• Ensure the office is clean, professional, and well‑organized.
• Answer telephones courteously and efficiently.
• Sort, distribute, open, and answer mail daily in the absence of the Desk Clerk.
• Maintain inventory and order administrative supplies and equipment as needed.
• Maintain files, records, rental agreements, and other documents in an orderly manner.
• Schedule maintenance repairs, generate and file work orders, and follow up as appropriate.
• Maintain a businesslike and professional appearance.
• Be always available by cell phone for emergencies as needed for Desk Clerks.
• Assist the General Manager with special projects and administrative tasks.

Collect Rent and Account for Monies Collected

• Scan checks using the check scanner.
• Ensure prompt collection of subsidies and tenant receivables.
• Submit vacancy loss reimbursements.
• Enter payments into Yardi and monitor tenant receivables.
• Manage resident evictions and stipulations in compliance with court order as directed by the General Manager.

Prepare and Complete Resident Initial and Re‑Certifications

• Notify tenants in advance that their recertification is due, prior to the effective date.
• Collect necessary documentation from tenants, including income and, if applicable, asset information.
• Obtain third‑party verification of the tenant’s income and other relevant information.
• Complete the Tenant Income Certification form with all required tenant information.
• Review all collected information for compliance with LIHTC and other program rules.
• Submit to the General Manager for approval if the tenant continues to meet eligibility criteria.
• Send recertification documentation to the compliance team.
• Maintain accurate records of all recertification documents and correspondence for future audits and compliance checks.

Tenant Relations

• Respond to all tenant requests promptly and courteously.
• Address tenant complaints and incident reports promptly and professionally.
• Build positive and respectful relationships with all tenants.
• Resolve conflicts competently and with empathy.
• Be aware and respectful of the cultural, economic, and special needs of tenants.
• Assist in enforcing property rules and regulations, lease addendums, and document and report any violations.

Supervise Desk Clerks

• Recruit and hire for vacant desk clerk positions.
• Approve timesheets.
• Prepare employee performance evaluations and recommend discipline or promotions.
• Monitor building expenditures and prepare payables for approval by the General Manager.

Qualifications

Required Skills

• Experience serving diverse, low‑income, and multi‑ethnic communities with respect and empathy.
• Self‑motivated and capable of solving problems independently.
• Proficient verbal and written communication skills.
• Able to handle pressure situations with calmness and professionalism.

Minimum Qualifications

• Demonstrated knowledge of Microsoft Office programs such as Word, Excel, and Outlook.
• Familiarity with the general management of subsidized housing programs.
• 6 months to 1 year experience in affordable programs completing income certifications.

Preferred Qualifications

• Associate degree, trade‑school certificate, or equivalent education/experience.
• Minimum of 1 year supervisory experience.
• Certified HUD, Tax Credit Specialist, or LIHTC designations and/or equivalents.
• Knowledge of Section 8 Housing Assistance Program practices and principles.
• Prior experience working in affordable housing, nonprofit residential property management.
• Property Management Software knowledge (Yardi, Boston Post, OneSite) is a plus.
• Knowledge of budget management and facilities issues.
• Knowledge of building systems, property management, and housing quality standards.
• Certification or knowledge of high‑rise fire safety guidelines.
• Knowledge of TRACS software (if applying to a HUD building).
• Experience with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Knowledge of substance abuse and homelessness issues.
• Ability in a language other than English (e.g., Spanish, Chinese, Tagalog).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.