Assistant Manager

Quantum Residential; Portland (OR); On-site; USD 35,817 - 38,572; Full time

Job summary

Quantum Residential is seeking a Full-Time position in Portland, OR, focused on managing leasing processes and enhancing resident relations. Responsibilities include conducting move-in inspections, processing service requests, and maintaining tenant records.

The ideal candidate should have at least a high school diploma or GED and two years of related experience in property management. Proficiency in MS Office and strong time management skills are essential for success.

Qualifications

• Ability to read and interpret various documents.
• Ability to perform basic mathematical operations.
• Attention to detail and ability to multi-task.

Responsibilities

• Convert prospects to leases and increase occupancy.
• Perform move-in inspections with new residents.
• Prepare and process resident service requests.

Skills

Proficient in MS Office

Time management

Problem-solving skills

Education

High school diploma or GED

Two years related experience in property management

Job description

Job Location: Portland, OR 97213

Position Type: Full Time

Salary Range: $26.00 - $28.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Job Summary

Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program. Responsibility for weekly/monthly reports to include receiving and posting of rents, with additional responsibility to assist the On-site manager with the coordination of day-to-day activities of the development, in accordance with the standards established by Quantum Residential. Assist in maintaining office clerical, filing and record keeping systems. Identify and strive to meet the resident’s needs.

Key Responsibilities

Marketing

• Respond effectively to telephone inquiries to generate prospective resident visits to the property.
• Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects.
• Follow up with prospective residents.
• Monitor telephone and walk-in traffic at property via guest cards and traffic logs.
• Walk model tour route and open models daily to ensure quality presentation.
• Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
• Conduct periodic market surveys, as requested.
• Encourage resident retention by contacting all residents on renewal report that are not currently on lease.

Lease Administration

• Perform move-in inspections with new residents.
• Review Welcome packet with new resident in a timely manner.
• Maintain legal records/files.
• Input daily activity on daily and vacancy reports.

Resident Relations

• Prepare and process resident service requests.
• Assist with resident problems and complaints concerning rent payments, service requests, etc.
• Assist with preparation of newsletters and promotion flyers.
• Assist with the planning of community activities and events.

Accounting Policies and Procedures

• Collect, record & deposit rental payments, application fees, security deposits, etc.
• Maintain account records and journals and make bank deposits.
• Help to prepare weekly and monthly reports as required.
• Help to prepare legal action for evictions, as necessary.

Affordable Housing Responsibilities

• Assist Manager with complying in a timely manner to all regulatory agencies and investors.
• Assist with administrative and building operations are in compliance with the regulatory agencies.
• Assist with conducting initial certifications, annual re-certifications, rent increases, and utility allowances, in accordance with the LIHTC and HUD guidelines.
• Assist in preparing applicable sites for Management and Occupancy (MOR), REAC, Housing Quality Standards (HQS), regulatory agencies, investor audits, and inspections.

Other Tasks As Assigned

Other tasks as assigned.

Supervisory Responsibilities

Reports directly to the on-site manager. In absence of manager, supervises and schedules maintenance and on-site personnel. Works with property manager, administrative division staff, staff members of other developments, outside vendors and service providers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma or general education degree (GED); two years related experience in property management/training preferred or equivalent combination of education and experience.
• Office Experience: Proficient in MS Office, particularly email (both the desktop version and web based), Word, and Excel; knowledge of office management systems and procedures, excellent time management skills, ability to multi-task and prioritize work. Attention to detail and problem-solving skills.
• Language Skills: Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages; ability to add and subtract numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel and reach with hands and arms. The employee frequently required to walk, climb, or balance, and to talk or hear. The employee frequently required to sit; stoop, kneel, and/or crouch. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

May require the need for frequent shifting of priorities and deadlines.

Must have a valid driver’s license and valid liability insurance.

May require use of personal vehicle.

May require overtime to meet deadlines.

May require out-of-town travel to conferences.

Equal Employment Opportunity Statement

Quantum Residential is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.