Assistant Manager

Safelite; Portland (ME); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company matching

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Job summary

Safelite in Portland, ME is seeking an Assistant Store Manager to lead front-line associates and ensure memorable customer experiences at our auto glass retail location. This role oversees daily operations, cash handling, inventory control, loss prevention, safety, and store presentation.

You will train staff, manage work orders and mobile job routing, respond to customer issues, and ensure compliance with OSHA and local regulations.

Qualifications

• High School Diploma or GED, or 3–5 years of leadership/supervisory experience.
• 1+ year of supervisory/leadership/key holder experience.
• 3–5 years of retail or service center experience; automotive experience preferred.

Responsibilities

• Motivate and lead store associates to deliver world-class customer service.
• Oversee operations, cash handling, inventory, loss prevention, and safety.
• Train associates on installation techniques and internal systems.
• Manage work orders and routing for mobile jobs; ensure timely execution.
• Ensure compliance with OSHA and other regulations.
• Handle customer complaints and warranty issues promptly.

Skills

Leadership / Supervisory

Microsoft Office Suite

Retail / Service Experience

Customer Service

Professional Appearance

Outdoor Work

Physical Stamina

Education

High School Diploma / GED / Equivalent

Tools

Microsoft Office

Web Applications

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.

Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.

Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.

Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.

Monitor productivity, inventory and cleanliness to ensure that quality standards are met.

Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.

All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Safelite is a leading auto glass company specializing in repair, replacement, and calibration of advanced safety systems, dedicated to exceptional service and customer satisfaction since 1947.

Vehicle Repair and Maintenance Repair and Maintenance Consumer Services