assistant manager

3M HEALTHCARE; Port Townsend (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive wages

401(k) plan

Medical, dental & vision insurance

Tuition educational assistance

Opportunities for career growth

Job summary

O’Reilly Auto Parts seeks a sales-focused leader to drive customer service excellence for retail and professional customers. You’ll supervise showroom service levels, support recruiting, and manage daily operations, including arrivals, transfers, and refunds.

The role emphasizes team coaching, adherence to policies, and meeting sales program goals while ensuring accurate invoicing and timely deposits.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desirable: Certified Parts Professional Certification, ASE Certification; multilingual abilities.
• Fluency in multiple languages (Spanish highly desired) is a plus.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise showroom service levels and execute programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Assist in staffing the sales counter during peak hours and aiding in hiring processes.
• Ensure telephone policies are followed and manage buy-online/ship-to-store, transfers, and special orders.
• Process returns, issue refunds accurately, and ensure proper invoicing of merchandise.
• Perform opening/closing duties, deposits, and maintain store environment and security.

Skills

Spanish language

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

Compensation & Pay Range: $17.13 - $23.50 per hour. Additional compensation may include annual, quarterly performance bonuses or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team members execute programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak hours (lunch, late‑afternoon, evenings, weekends).
• Assist in setting team member goals, providing feedback and coaching/mentoring to maintain current training status.
• Assist in the hiring process: complete recruiting tasks, schedule and participate in interviews, evaluate candidates, and collaborate with management to select qualified team members.
• Ensure the telephone is answered in accordance with company policy.
• Process buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders; notify customers of shipment arrivals as needed.
• Utilize the electronic purchase order ledger to handle special orders and outside purchases efficiently and in line with procedure.
• Process retail customer returns and exchanges efficiently, issue refunds accurately with the correct payment method, and stage returned merchandise properly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and ensure Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members comply with company policies, adhere to posted schedules, obtain approval for deviations, and clock in/out correctly.
• Perform all store opening/closing duties, including day‑end procedures, verifying deposits, preparing bank deposits, securing the building and vehicles, and managing security alarms.
• Assist the store manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in‑store equipment, and delivery vehicles.
• Perform all other duties as assigned.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired: Certified Parts Professional Certification, ASE Certification, fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions starting day one.
• Medical, dental & vision insurance with optional Flexible Spending Account.
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal Opportunity Employer

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by local, state, or federal law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call 800‑471‑7431 option 1 and provide your requested accommodation and position details.