Assistant Manager

IHOP; Pensacola (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

IHOP is seeking a results-oriented leader to drive successful operation through strong leadership and guest-focused service. The role emphasizes achieving budgeted sales, developing relationships across restaurants, Corporate, and guests, and implementing the Restaurant Training Program for hourly staff to improve operations and guest experience.

Responsibilities include assisting in financial objectives, recruiting and training team members, ensuring quality supplies and equipment, and

Qualifications

• Strong leadership and team supervision abilities.
• Experience in budgeting, sales and cost control.
• Excellent guest service and communication skills.

Responsibilities

• Assist in achieving budgeted sales and profits.
• Develop professional working relationships with employees, Corporate and guests.
• Implement restaurant training for hourly employees to improve operations.
• Assist in executing annual financial, local marketing and guest-service objectives.
• Comply with regulations and assist in recruitment and staff retention.
• Ensure supplies and equipment are adequate and in proper condition.
• Maintain safety and sanitation practices per regulations and SOPs.
• Complete required reports and other administrative duties.

Skills

Leadership

Budget management

Guest relations

Team development

Education

High school diploma/GED

Job description

IHOP is searching for professionals with drive and passion for hospitality to lead our effort in creating a successful operation through exceptional leadership.

Responsibilities

• Assist in the achievement of budgeted sales and profits
• Develop and maintain professional functional working relationships with restaurant employees, Corporate and Regional employees, and guests.
• Implement the the Restaurant Training Program for all restaurant hourly non-management employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, and guest service objectives, strategies and tactics for assigned unit.
• Comply with federal, state, and local regulations.
• Assist in the recruitment, training and retention of team members.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and SOP.
• Ensure safety and sanitation practices are maintained according to federal, state and local regulations and SOP
• Assist in completion of all required reports and other administrative duties as assigned. This job description is not all inclusive.

Supervisory Responsibilities

• Directly supervise team members at assigned unit.
• Assist General Manager with the overall direction, coordination, and evaluation of Company unit.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training team members
• Planning, assigning, and directing work; appraising performance, rewarding and setting performance expectations for the shift.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.

Certificates, Licenses, Registrations

A valid Driver’s License will be necessary to drive a car on Company business.

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. While performing the duties of this job, the Manager is regularly is required to:

• Stand, walk, and sit.
• Use hands to reach, grasp, handle, or feel objects, tools, or controls.
• Stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• The Manager will regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and distance vision

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –