Assistant Manager

Destination Pet; Onalaska (WI); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Pet insurance discount

DailyPay access

Paid time off

Job summary

Destination Pet is seeking an Assistant Manager to help lead the Onalaska team. You will support the General Manager, supervise center staff, and drive exceptional service and sales.

The role requires coordinating schedules, coaching employees, and ensuring a safe, friendly environment for pets and clients. Ideal candidates have at least 1 year of management experience in hospitality or related fields, strong communication, and a proactive customer service mindset.

Qualifications

• Minimum of 1 year of management experience in hospitality, service or retail.
• Strong leadership and people-management skills.
• Excellent communication and customer service mindset.
• Ability to multi-task and manage conflicting deadlines.

Responsibilities

• Assist with leading center staff and meeting sales/service goals.
• Schedule staff, monitor payroll budget, and coach team members.
• Ensure safe, clean, and compliant operations for pet guests.
• Resolve customer concerns and promote Destination Pet programs.

Skills

Leadership

Customer service

Time management

Communication

Problem-solving

Education

Associate or BS/BA in related field

Tools

Microsoft Office Suite

Database applications

Job description

**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**We are looking for an Assistant Manager to help lead our team at Pet Me Scrach Me - Onalaska**REPORTS TO:** General Manager**PERKS**: Full-Time Health Benefits, 401K and Discounted Pet Insurance**PAY:** $18.00 - $20.00/hour DOEAccess your earned wages anytime with **DailyPay.****CORE RESPONSIBILITES (include but are not limited to):*** Supports the mission, vision, culture and policies of Destination Pet.* Ensures the delivery of exceptional customer service and salesmanship.* Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).* Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.* Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.* Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.* Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.* Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.* Provides customer service and salesmanship.* Resolves customer complaints.* Maintains appropriate inventory of supplies; reorders and restocks as necessary.* Shops for miscellaneous supplies as needed.* Manages the computer system.* In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.* Assists General Manager with monitoring financial reports and statistics.* In the absence of the General Manager, ensures that bank deposits are made when needed.* Promotes and markets Destination Pet’s programs and services in the surrounding community.* Ensures that client communication occurs.* Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.* Serve as the manager onsite when General Manager is not available.* Ensures that bank deposits are completed as needed.**REQUIREMENTS:***Expertise & Experience:** Associate or BS/BA is a plus.* Must be a passionate team player and a strong motivator.* Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.* Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.* Proficiency in computer applications including Microsoft Office Suite and database applications.* Ability to multi-task with strong time management skills.* Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.* Excellent oral presentation, writing, and analytical skills.* Strong interpersonal, communication, and motivational skills.* Must have exceptional strong customer service experience and skills.* Veterinary, boarding and/or grooming experience is a plus.*Physical:** Must be able to work evenings, weekends and holidays.* Must frequently lift 40 pounds.* Must be able to be on feet for the duration of your shift.* Must be able to stand, walk and climb stairs frequently.* Must be able to work on computer system and work multi-line telephone.* Must be able to handle dogs on leashes.* Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.* **Duties as assigned****PERKS:*** Health, vision, dental, long & short-term disability, and Life insurance* A Startup mentality company with stable funding.* 401k match* Pet Care discounts* Generous PTO* Opportunity to grow your career with a network of like-minded professionals