Assistant Manager

Destination Pet, LLC; Norwich (CT); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

Pet care discounts

Generous PTO

401k match

Job summary

Destination Pet LLC in Norwich, CT is seeking an Assistant Manager to lead our Norwichtown Pet Resort team, ensure outstanding service, and support the General Manager in daily operations.

You will oversee staff scheduling, training, and performance, manage customer service excellence, safety, and inventory, and promote our programs in the local community while upholding company policies.

Qualifications

• Associate or BS/BA is a plus.
• Must be a passionate team player and a strong motivator.
• Minimum of 1 year management experience preferably in hospitality, service and/or retail environments.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.
• Veterinary, boarding and/or grooming experience is a plus.

Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

Skills

Management experience

Customer service

Team leadership

Microsoft Office

Communication

Problem solving

Multi-tasking

Time management

Interpersonal skills

Education

Associate degree

Bachelor's degree

Tools

Microsoft Office Suite

Database applications

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking for an Assistant Manager to help lead our team at Norwichtown Pet ResortREPORTS TO: General ManagerPERKS: Full-Time Health Benefits, 401K and Discounted Pet InsurancePAY: $20.00 - $24.00/hour DOEAccess your earned wages anytime with DailyPay.CORE RESPONSIBILITES (include but are not limited to):Supports the mission, vision, culture and policies of Destination Pet.Ensures the delivery of exceptional customer service and salesmanship.Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.Provides customer service and salesmanship.Resolves customer complaints.Maintains appropriate inventory of supplies; reorders and restocks as necessary.Shops for miscellaneous supplies as needed.Manages the computer system.In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.Assists General Manager with monitoring financial reports and statistics.In the absence of the General Manager, ensures that bank deposits are made when needed.Promotes and markets Destination Pet’s programs and services in the surrounding community.Ensures that client communication occurs.Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.Serve as the manager onsite when General Manager is not available.Ensures that bank deposits are completed as needed.REQUIREMENTS:Expertise & Experience:Associate or BS/BA is a plus.Must be a passionate team player and a strong motivator.Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.Proficiency in computer applications including Microsoft Office Suite and database applications.Ability to multi-task with strong time management skills.Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.Excellent oral presentation, writing, and analytical skills.Strong interpersonal, communication, and motivational skills.Must have exceptional strong customer service experience and skills.Veterinary, boarding and/or grooming experience is a plus.Physical:Must be able to work evenings, weekends and holidays.Must frequently lift 40 pounds.Must be able to be on feet for the duration of your shift.Must be able to stand, walk and climb stairs frequently.Must be able to work on computer system and work multi-line telephone.Must be able to handle dogs on leashes.Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.Duties as assignedPERKS:Health, vision, dental, long & short-term disability, and Life insuranceA Startup mentality company with stable funding.401k matchPet Care discountsGenerous PTOOpportunity to grow your career with a network of like-minded professionalsDestination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?