Assistant Manager

Pure Hockey, LLC; Novi (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Long-Term Disability Insurance

401(k)

Paid Vacation

Paid Holidays

Employee Discount

Job summary

Pure Hockey, LLC in Novi, MI is seeking a Retail Assistant Manager to support the Store Manager in daily store operations, drive sales goals, ensure merchandising standards, and lead a high-performing team.

You will collaborate with peers and the Area Manager to deliver service, sales and operational excellence, provide leadership when needed, coach staff, maintain product knowledge, and foster a positive, inclusive work environment.

Qualifications

• Minimum 2 years of management/supervisory experience in retail (implied).
• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Ability to work evenings and weekends.
• Ability to lift up to 25lbs.

Responsibilities

• Assist in merchandising, operations, sales and customer service.
• Ensure a high level of customer satisfaction and provide sales service with product knowledge.
• Conduct opening and closing routines as needed for daily operations.
• Partner with Store Manager to set and communicate key metrics across sales, visual, operations, safety, and HR.
• Coach and develop store associates to build bench strength and professional growth.
• Act as a liaison between customers, sales staff and store leadership.
• Maintain awareness of product knowledge and current/upcoming product.
• Contribute to a positive and inclusive work environment.

Skills

Management experience

Retail experience

Training & coaching

Interpersonal skills

Leadership

Job description

Description

The Retail Assistant Manager supports the Store Manager in the daily operations of the store. This includes the responsibility of assisting the store in achieving sales goals, meeting merchandising standards and delivering operational excellence through effectively leading a high performing team. The Assistant Store Manager collaborates with peers as well as the Area Manager to assess the needs of the customer and develop the best methods for achieving service, sales and operational objectives. In addition, the Assistant Manager is expected at times to provide full leadership over the store.

Responsibilities

• Assist in the areas of merchandising, operations, sales and customer service
• Ensure a high level of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
• Conduct opening and closing operational routines as needed, ensuring a successful start or completion of the store's daily business.
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Act as a partner between customers, sales associates and store leadership
• Maintain an awareness of all product knowledge, and current or upcoming product
• Contribute to a positive and inclusive work environment

Requirements

• Minimum 2 years of management/supervisory experience; retail management experience a plus
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Ability to work evenings and weekends
• Ability to lift up to 25lbs

Benefits

• Bonus Incentive Plan
• Medical, Dental, Vision & Disability Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Employee Discount

Salary Range $35,000 - $45,000