Assistant Manager

Pure Hockey, LLC; Flint (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Vacation

Paid Holidays

Employee Discount

Job summary

Pure Hockey, LLC is seeking a Retail Assistant Manager to support the Store Manager in daily store operations. You will help drive sales, maintain merchandising standards and lead a high-performing team to deliver exceptional service.

You will collaborate with peers and the Area Manager to assess customer needs and develop effective service, sales and operational strategies. The role may require stepping in as acting manager when needed.

Qualifications

• Minimum 2 years of management/supervisory experience in a retail environment.
• Experience in driving sales and delivering excellent customer service.
• Ability to train, coach and develop store staff.
• Strong interpersonal, organizational and leadership skills.
• Willingness to work evenings and weekends.
• Ability to lift up to 25 lbs.

Responsibilities

• Assist in merchandising, operations, sales and customer service.
• Maintain high customer satisfaction with product knowledge and teamwork.
• Perform opening/closing routines to start and end daily business smoothly.
• Set and communicate key store metrics with the Store Manager.
• Coach and develop associates to build bench strength and talent.
• Act as a liaison between customers, staff and store leadership.
• Maintain awareness of product knowledge and upcoming items.
• Contribute to a positive and inclusive work environment.

Skills

Retail management

Customer service

Team leadership

Training & coaching

Interpersonal skills

Operations knowledge

Scheduling

Job description

The Retail Assistant Manager supports the Store Manager in the daily operations of the store. This includes the responsibility of assisting the store in achieving sales goals, meeting merchandising standards and delivering operational excellence through effectively leading a high performing team. The Assistant Store Manager collaborates with peers as well as the Area Manager to assess the needs of the customer and develop the best methods for achieving service, sales and operational objectives. In addition, the Assistant Manager is expected at times to provide full leadership over the store.

Responsibilities

• Assist in the areas of merchandising, operations, sales and customer service
• Ensure a high level of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Conduct opening and closing operational routines as needed, ensuring a successful start or completion of the store's daily business
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent
• Act as a partner between customers, sales associates and store leadership
• Maintain an awareness of all product knowledge, and current or upcoming product
• Contribute to a positive and inclusive work environment

Requirements

• Minimum 2 years of management/supervisory experience; retail management experience a plus
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Ability to work evenings and weekends
• Ability to lift up to 25lbs

Benefits

• Bonus Incentive Plan
• Medical, Dental, Vision & Disability Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Employee Discount

Salary Range $35,000 - $45,000