Assistant Manager

supreme fitness group; New York (NY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Career growth opportunities

Discounts on merchandise

Free Black Card gym membership

Medical, 401k, and supplemental 보험

Discounts on tickets and theme parks

Job summary

Supreme Fitness Group is seeking an Assistant Manager to support the General Manager in running a busy gym with a premier member and staff experience. You will lead a team of Member Service Representatives, Trainers and Custodians to deliver top-tier service and a safe, clean facility.

Key duties include scheduling, opening/closing, handling member inquiries, tours, sign-ups, and processing expenditures. This role emphasizes leadership, compliance with PF values, and development of the team.

Qualifications

• 1 year of supervisory experience or equivalent leadership of a team.
• 2+ years of customer service experience in a fast-paced environment.
• Strong communication and interpersonal skills with customers and staff.
• Must be reliable, punctual and able to manage multiple tasks.

Responsibilities

• Recruit, hire, train and develop a high performing team including Member Service Representatives, Trainers and Custodians.
• Oversee front desk operations: sign-ins, tours, phone inquiries and member requests.
• Schedule shifts, open/close the gym and ensure safety and cleanliness.
• Manage marketing promotions, authorize expenditures and refunds, and handle bank deposits.
• Prepare HR forms and support Corporate HR; track weekly/monthly stats.

Skills

Supervision

Customer service

Communication

Diplomacy

Reliability

Education

High School diploma or GED

Tools

Computers

Job description

Job SummaryThe Assistant Manager will be responsible for assisting the General Manager in the oversight of gym operations to ensure an exceptional “Judgment Free” member experience and staff experience, as well as a financially successful club. The Assistant Manager is responsible for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and ResponsibilitiesRecruit, hire, train and develop a high performing team consisting of Member Service Representatives, Trainers and Custodians.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure team members follow superior customer service guidelines.Team ManagementSchedule team members and ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals. o Resolve team member issues or concerns.Discuss team member disciplinary measures with General Manager/Area ManagerInvolved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.Ensure safety of employees, members and club property.Determine and communicate equipment repair in a timely manner.Manage marketing efforts by ensuring the team is aware and trained on all marketing promotions.Authorize expenditures and refunds. Make daily bank deposits.Prepare HR related forms and send to Corporate Human Resources Team.Track statistics and reports (weekly, monthly, annually).Maintain backup support for any team member who is absent.Qualifications/Requirements1 year of supervisory experience2 years of customer service experienceMust be 18 years of age or older.Basic computer proficiency.Upbeat and positive attitude!Punctuality and dependabilityExceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong communication with both staff and customersDemonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent preferred.Continual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights) occasionally.Must be able to occasionally lift up to 50 lbs.Will encounter toxic chemicals (cleaning, etc) during shift.Physical demands require bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.Why Join Planet Fitness?Mission StatementAt Supreme Fitness Group, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.Job Benefits includeCareer growth opportunities.Discounts on merchandise sold at the club.Free Black Card gym membership to all in-network clubs and family discounts.Benefits including: medical, 401k, and supplemental insurance.Discounts on movie tickets, theme parks, hotels, attractions, and much more