Assistant Manager

KITH; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Kith in New York's SoHo flagship is seeking an Assistant Manager to lead a frontline team and elevate the in-store experience. Under the General Manager, you will coach Sales Supervisors and Associates, drive customer satisfaction, and ensure top performance at the register and beyond.

Open to a flexible schedule, you will set goals, monitor service quality, and collaborate with HQ partners. Join a brand renowned for its distinctive retail experience and strong community presence in NYC.

Qualifications

• 2-3 years of leadership experience in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.

Responsibilities

• Creates, supports, and maintains a top performing sales team with focus on customer experience.
• Monitors customer experience for opportunities and improvement.
• Lead brand education and product knowledge for the store team.
• Oversees opening & closing procedures and store administration.
• Collaborates with HQ and General Manager to achieve performance goals.

Skills

Leadership

Customer service

Multitasking

Communication

Team supervision

Tools

POS systems

Microsoft Office

Job description

ABOUT THE ROLE

Location: Soho Flagship

Status: Full-time

Compensation: $70,000-$80,000 Annually

Position Summary:

The Assistant Manager is primarily responsible for creating, maintaining and supporting a best-in-class customer experience in their store. Working under the direction of their General Manager, the Assistant Manager will ensure their sales team is set up for success. Overseeing a sales team that consists of Sales Supervisors and Associates, the AM will consistently look to execute initiatives that are designed to drive customer satisfaction. From providing product knowledge, to completing transactions at the register, the Assistant Manager can step in to support their team throughout the customer experience. Following the guidance and direction of the General Manager, the AM helps establish individual and team goals for the sales team. Leveraging their Sales Supervisors and Client Advisors, the Assistant Manager works to continuously elevate the customer’s experience and overall satisfaction. The AM will efficiently address any customer issues and elevate any matters to the General Manager and/or HQ business partners, when appropriate. The Assistant Manager can provide support across all functionalities of the business, as assigned by the General Manager or as the business requires.

RESPONSIBILITIES

Primary Responsibilities:

• Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience.
• Continuously monitors the customer experience for areas of opportunity and overall improvement.
• Assists in maintaining systemic processes as assigned by their General Manager or as the business needs require.
• Executes initiatives designed to improve the customer experience and drive customer satisfaction.
• Supports any communication with HQ business partners, as assigned by the General Manager.
• Provides feedback on individual and team performance to the General Manager, for training & development purposes.
• Assist with delivering Product Knowledge or Brand Education to the store team.
• Acts as a liaison between their store and HQ, in the absence of the General Manager.
• Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.
• Maintains a working knowledge of all aspects of the business, to provide guidance or support when needed.
• Assists the management team to achieve performance goals and execute standard operating procedures.
• Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.
• Oversees and completes opening & closing procedures, as required by the business.
• Guide work activities during the day, as well as before and after normal store operating hours.
• Helps complete store administrative responsibilities when directed by the General Manager.
• Assist with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Assist with Inventory counts as business needs require.
• Assist Merchandising team during visual initiatives as required by the business.
• Lead any Store visits in the absences of the General Manager

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business needs require.

Experience:

• 2-3 years of leadership experience in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.

Skills/Abilities:

• Thorough communication and comfortable delegating tasks and responsibilities.
• Ability to efficiently multitask and manage multiple projects at once.
• Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.
• Ability to perform business math and simple business accounting.
• Ability to stand and walk for prolonged periods of time.
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

WHO YOU ARE

Professional Characteristics:

• Organized and detail oriented
• Comfortable with following up and holding themselves and others accountable
• Balanced between Operations and People Management
• Career driven

Personal Characteristics:

• Initiative taking
• Natural born leader
• Reliable

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men's, women's and children's apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg's childhood love for cereal, operates in 10 locations, as well as Sadelle's at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.