Assistant Manager

Sonic Drive-In; New Iberia (LA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Sonic Drive-In in New Iberia, LA is seeking an Assistant Manager to lead drive-in operations and develop team members for exceptional product quality and guest service. This role emphasizes cost control, scheduling, and adherence to SOPs to achieve strong shift performance.

The Assistant Manager will supervise crew during shifts, handle guest and staff concerns, and ensure compliance with health and safety standards while supporting the General Manager.

Formación

• At least 2 years of restaurant management experience or 1 year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge of federal, state, and local health and safety laws and regulations
• Strong verbal and written communication skills
• Ability to lead and coach a team

Responsabilidades

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly address guest issues/concerns during shift
• Monitor and manage costs, inventory, and productivity during shift
• Assist with preparation and maintenance of drive-in records
• Ensure compliance with company policies and standards
• Maintain sanitation and safety throughout shifts
• Attend regular shifts as scheduled

Conocimientos

Staff management

Shift leadership

Customer service

Cost control

Food safety knowledge

Communication skills

Descripción del empleo

Position: Assistant Manager

Immediate Supervisor:General Manager

Position Summary:Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift.The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties:

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications and Job Requirements:

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions