Assistant Manager

Sonic Drive-In; Lafayette (LA); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Sonic Drive-In in Lafayette, LA seeks an Assistant Manager to lead and develop team members, execute outstanding product quality, and drive customer service while controlling costs across each shift. You will follow standard operating procedures and supervise drive-in operations to ensure a superior guest experience.

You will manage staffing, handle guest and employee issues, and ensure compliance with health and safety laws.

Formación

• Experience in restaurant or retail management is required or preferred.
• At least 2 years in restaurant management or 1 year in retail management.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local health and safety laws.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsabilidades

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control and quality.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties during shift to meet operational standards.
• Perform regular cleaning and sanitation duties as listed.
• Regular attendance.

Conocimientos

Verbal communication

Written communication

Problem solving

Multi-tasking

Leadership

Time management

Conflict resolution

Descripción del empleo

Position: Assistant Manager

Immediate Supervisor:General Manager

Position Summary:Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift.The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties:

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications and Job Requirements:

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions