Assistant Manager

Massage Envy Franchising, LLC; Nashua (NH); On-site; Full time

Job summary

Massage Envy Nashua seeks an Assistant Manager to lead a team and enhance customer experiences. This role encompasses operational management, employee training, and fostering a positive workplace culture within a dynamic environment. Ideal candidates will have leadership skills, experience in service-oriented settings, and a passion for customer satisfaction.

Benefits

Competitive Base Salary + Bonus Plan

Paid Time Off

Free Massage Envy Services

Health Insurance Program

401K Program

Deep Discounts on products & services

Employee Assistance Program

Qualifications

• Leadership skillset essential.
• Experience in spa, retail sales, or customer service preferred.
• Ability to train others on the Wellness Program.

Responsibilities

• Manage operational aspects and drive memberships.
• Empower team members through clear expectations and ongoing training.
• Resolve customer challenges while maintaining a therapeutic environment.

Skills

Leadership

Customer Service

Sales

Job description

Overview

Where Better Careers Begin!Massage Envy Nashua at The Pheasant Lane Mall, 310 Daniel Webster Hwy

Are you a natural leader who loves to inspire others to succeed? At the Massage Envy NASHUA franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

Perks & Pay

Benefits that help you take care of you including:

· Competitive Base Salary + Bonus Plan (discussion upon interview)

· Paid Time Off

· Free MassageEnvy Services / Self Care Program

· 401K Program

· Health Insurance Program

· Deep Discounts on products & services

· Free Massage Envy Membership

· Employee Assistance rogram

· Work with a team that shares your interests

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Leader training and development to help you grow as an assistant manager and help the business manager lead your team.

Day-to-Day:

• Manage all operational aspects including driving memberships, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, etc.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

Responsibilities include but not limited to:

• Learning & Knowing our brand inside and out

• Presenting, coaching others & selling our Wellness Program

• Scheduling Team work assignments

• Making sure that the clinic is organized, clean and presentable

• Database maintenance

• Running daily reports

• Collaborating with Upper Management Team

• Executing Brand Protocols

Must haves:

• • Leadership skillset
  • Spa experience or like setting
  • Management, Retail Sales and Customer service experience
  • Enjoy people & provide impeccable customer service!
  • Have open availability and be reliable to meet scheduling needs
  • Be a quick learner and be willing to learn our brand from the ground up
  • Know our Wellness Program and be able to present it & train others to present it.
  • Impeccable appearance & willing to wear our brand uniform
  • Be a team player as well as a team leader

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Salary

$19/hr - $21/hr

Job ID

2025-236589