Assistant Manager

Workstream; Monroe (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Workstream in Monroe, MI is seeking an Assistant Manager to lead a single restaurant's daily operations, focusing on profitability, guest service, and people development. The AM supports the Restaurant General Manager in managing operations and directly oversees 20-45 hourly staff.

The role requires strong leadership, P&L understanding, and the ability to coach shifts coordinators and team members to raise performance while ensuring brand standards and timely service.

Qualifications

• Must be at least eighteen years old.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of quick service restaurant management experience.
• Some understanding of P&L interpretation and profitability.
• Demonstrated leadership and guest service understanding.
• Available to work evenings, weekends, and holidays.
• Able to work long and/or irregular shifts as needed.

Responsibilities

• Manages inventory costs and conducts daily, weekly, and monthly inspections.
• Places and receives inventory truck orders.
• Maintains and monitors a list of all restaurant assets.
• Ensures preventative maintenance of facility and equipment.
• Upholds cash control and security procedures.
• Motivates and directs team to deliver fast, friendly service.
• Coaches shifts coordinators and team members to raise performance.
• Directs efficient preparation and sale of products for prompt delivery.
• Ensures operation and brand standards are met.
• Performs duties of Hourly Shift Coordinator when necessary.

Skills

Leadership

Guest service

P&L understanding

Team development

Education

High School Diploma or GED

Some college

Job description

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities

• PROFITABILITY

Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections

Places and receives inventory truck orders

Maintains and regularly monitors a list of all restaurant assets

Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required

Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility

• PEOPLE

Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance

• OPERATIONS

Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

Ensures that restaurant upholds operational and brand standards

*Performs duties of Hourly Shift Coordinator when necessary

Qualifications And Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management to influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant