Assistant Manager

Workstream; Lake Lawn (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Workstream seeks an Assistant Manager to lead daily restaurant operations, driving profitability, guest satisfaction, and people development. You will support the Restaurant General Manager in managing a single location and oversee a team of 20–45 hourly staff.

You will coach shifts, ensure adherence to brand standards, and step in as Hourly Shift Coordinator when needed, including evenings, weekends, and holidays.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of quick service restaurant experience; management experience preferred.
• Some understanding of P&L interpretation and impact on profitability.
• Demonstrated leadership and guest service skills.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Support RGM in daily restaurant operations and profitability.
• Manage inventory, orders, and asset lists; oversee security procedures.
• Lead guest service to meet or exceed standards of speed and accuracy.
• Coach Shifts Coordinators and Team Members to improve performance.
• Direct restaurant team toward efficient preparation and sale of products within service guidelines.

Skills

Leadership

Guest service

P&L understanding

Coaching & development

Team management

Education

High School Diploma

2 years college preferred

Job description

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities

Profitability

• Manages inventory costs and maintains inventory by performing Daily, Weekly, and Monthly inventory inspections
• Places and receives inventory truck orders
• Maintains and regularly monitors a list of all restaurant assets
• Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with Company standards, interacting with external vendors as required
• Ensures that the restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

Guest

• Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility

People

• Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Ensures that the restaurant upholds operational and brand standards
• Performs duties of Hourly Shift Coordinator when necessary

Qualifications And Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience, experience in management preferred
• Some understanding of P&L interpretation and management influence profitability
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant