Assistant Manager

Workstream; Middle Township (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Internal career growth opportunities

Job summary

Workstream is looking for an Assistant Manager in Middle Township, NJ, to help oversee daily operations and manage team performance. The role requires a focus on maintaining high customer service standards, training employees, and ensuring operational efficiency. You will work closely with the store manager to achieve sales objectives and uphold food quality and sanitation standards. This position offers opportunities for career growth and comes with employee perks such as free staff meals and discounts.

Qualifications

• Excellent customer service skills and ability to support crew in guest interactions.
• Experience in cash handling and adherence to corporate guidelines.
• Ability to effectively train and lead team members.

Responsibilities

• Oversee operations to meet company objectives.
• Ensure cleanliness and quality of food service.
• Conduct employee assessments and provide feedback.
• Manage shift schedules and respond to staffing needs.
• Handle customer complaints and ensure resolution.

Skills

Customer service

Cash handling

Team leadership

Inventory management

Employee training

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

What we can offer you

• Free staff meals!
• Additional employee discounts
• Internal career growth opportunities

We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Responsibilities

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, follow up with the store manager for any callouts or no-shows.
• Ensure weekly truck delivery are done by the scheduled times, controlling cost by ordering what we need.
• Inspect equipment daily as well as keeping up with the temp log.
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Be always prepared for QSC ensuring cleanliness, procedures and equipment are maintained and are up to standard.

Key Skills/Abilities

• Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to Wingstop standards ensuring accuracy and presentation.
• Check cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etc.
• Oversee cash and credit by adhering to cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one-on-one counseling reports with the store manager for review.
• Hold crew accountable for cleaning, any damages done to company property and work output.
• Be knowledgeable about personal and administrative policies. Be fair and consistent with any corrective actions for any violations of company rules and procedures.

Working and building your shift leaders

• Supervise that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leader.
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste.
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment.
• Make sure the shift lead deals with any customer complaint in the correct fashion and take over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/weekly cleaning schedules are met so the shift lead can delegate work out to the crew.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

3201 Rte 9 S, Middle Township, NJ, 08242