Assistant Manager

Workstream; Milford (DE); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Career growth opportunities

Job summary

Wingstop Milford, DE is seeking an assistant manager to support the store manager in delivering a high‑quality flavor experience. You will lead daily operations, ensure guest satisfaction, and drive performance in service quality, cleanliness, and team development.

Responsibilities include training staff, scheduling shifts, maintaining food safety standards, and ensuring efficient inventory and cash control.

Qualifications

• Experience supervising a team in a fast‑paced restaurant.
• Ability to manage shifts, schedules, and store operations.
• Commitment to food safety and quality standards.

Responsibilities

• Oversee planning, organizing, training, and leadership with the store manager.
• Meet scheduling requirements and cover shifts as needed.
• Ensure weekly truck deliveries on schedule and manage costs.
• Inspect equipment, log temperatures, and ensure sanitation.
• Ensure accurate cash handling and reconciliation.
• Address customer concerns with proper escalation.

Skills

Guest service

Training & coaching

Leadership

Scheduling

Food quality & sanitation

Inventory management

Cash handling

Policy compliance

Team communication

Problem solving

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Here is what we can offer you:

• Free staff meals!
• Additional employee discounts
• Internal career growth opportunities

We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

• Understand completely all policies, procedures, standards, specifications, guidelines, training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no‑shows.
• Ensure weekly truck delivery are done by the scheduled times, controlling cost by ordering what we need.
• Inspect equipment on a daily basis and keep up with the temperature log.
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Be always prepared for our QSC ensuring cleanliness, procedures, and equipment are maintained and are up to standard.

Key Skills/Abilities:

• Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to Wingstop standards ensuring accuracy and presentation.
• Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etc.
• Oversee cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one‑on‑one counseling reports with the store manager for review.
• Hold crew accountable for cleaning, any damages done to company property and work output.
• Be knowledgeable about personal and administrative policies. Be fair and consistent with any corrective actions for any violations of company rules and procedures.

Working and building your shift leaders:

• Supervise that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leader.
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste.
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment.
• Make sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/weekly cleaning schedules are met so the shift lead can delegate work out to the crew.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Airpark Plaza, 945 N Dupont Blvd, Milford, DE 19963, USA