Assistant Manager

Workstream; Holmes (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Internal career growth opportunities

Job summary

Workstream, located in Holmes, Pennsylvania, is seeking dedicated team members to enhance the customer experience at Wingstop. The role involves training staff, managing inventory, and ensuring quality service delivery. Candidates should be prepared to engage with guests positively and supervise shift operations.

The ideal applicant will have a passion for service, leadership skills, and a commitment to maintaining operational standards. Join us to deliver flavor and customer satisfaction!

Qualifications

• Assist crew with all guest interactions to ensure a welcoming atmosphere.
• Make employee assessments and report to store manager.
• Be knowledgeable about personal and administrative policies.

Responsibilities

• Train employees to meet company standards and objectives.
• Inspect products and equipment daily, ensuring quality control.
• Supervise shift leaders in maintaining service accuracy.

Skills

Guest Interaction

Order Accuracy

Cash Handling

Inventory Control

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand‑cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there’s only Wingstop. We are looking for team members who want to deliver a flavor experience.

What we can offer you

• Free staff meals!
• Additional employee discounts
• Internal career growth opportunities

Responsibilities

• Understand all policies, procedures, standards, specifications, guidelines & training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, cover all shifts where needed to ensure operations go undisturbed; follow up with the store manager for any callouts or no‑shows.
• Ensure weekly truck deliveries are made by the scheduled times, controlling cost by ordering what is needed.
• Inspect equipment daily and keep the temperature log up to date.
• Inspect all products to ensure they have been received in correct unit count and condition; report any differences with the store manager.
• Be always prepared for QSC inspections, ensuring cleanliness, procedures, and equipment are maintained and meet standards.

Key Skills / Abilities

• Assist the crew with all guest interactions, ensuring they feel welcome and receive responsive, friendly and courteous service.
• Assist the crew with preparing and packaging all orders according to Wingstop standards, ensuring accuracy and presentation.
• Ensure cashiers consistently use the correct corporate guidelines (e.g., using the name, pushing the surveys).
• Oversee cash and credit handling by adhering to cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one‑on‑one counseling reports with the store manager for review.
• Hold crew accountable for cleaning, any damages to company property and work output.
• Be knowledgeable about personal and administrative policies; act fairly and consistently with any corrective actions for violations of company rules and procedures.

Working and Building Your Shift Leaders

• Supervise that shift leaders use correct opening/closing procedures and adhere to company and labor policies during their time on shift.
• Oversee shift leaders committing to their goal of order accuracy and exceptional guest service.
• Supervise and control shift leaders’ daily and weekly inventory, including chicken counts and waste.
• Ensure the shift leader controls staff to maintain a professional, safe, and orderly work environment.
• Ensure the shift lead handles customer complaints appropriately and steps in if resolution is not possible.
• Help fill in a position while daily/weekly cleaning schedules are met, allowing the shift lead to delegate work to the crew.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

2209 MacDade Boulevard, Holmes, PA 19043, USA