Assistant Manager

emp's Company; Mauldin (SC); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Bonus up to 12% of annual earnings

Free meals on shift

50% off meals off shift

Paid time off

Paid holidays

Early access to pay

Recognition program

Referral program

Opportunities to advance

Job summary

Zaxbys is expanding and seeks an Assistant Manager to run daily restaurant operations, uphold standards, and deliver great guest experiences. You’ll lead a team, train staff, and ensure processes are followed while maintaining a positive, safe work environment.

Qualifications include 1–3 years in restaurant management, a reliable schedule, and the ability to complete required training and certifications. This role offers growth and benefits typical of a fast‑casual brand.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
• 1–3 years management experience required.
• Restaurant management experience preferred.

Responsibilities

• Engage in daily operations ensuring adherence to processes, policies, and procedures.
• Enhance guest experiences by ensuring team members meet guest expectations.
• Ensure team training with ongoing coaching and development.
• Create and manage an effective work schedule following company standards and local laws.
• Plan and delegate shift assignments and communicate expectations.
• Supervise and coach team members to achieve quarterly goals and maintain quality standards.
• Handle guest and team member concerns promptly and professionally.
• Maintain compliance with guidelines and ensure records are accurate.

Skills

Leadership

Organizational skills

Team management

Job description

As the team at Zaxbys expands, we‘re saving a seat for you!To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxbys is an indescribably great place to work!

Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards.

You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Why work at Zax?

BONUS POTENTIAL (Paid Quarterly): Up to 12% of Annual EarningsFREE Meals On Shift & 50% Off Meals Off ShiftPaid Time OffPaid HolidaysEarly Access to PayRecognition ProgramEmployee Referral ProgramOpportunities to Advance

Benefits

Medical, Dental, and Vision InsuranceShort and Long-Term DisabilityEmployer-Paid Life Insurance401(k) With Employer Match (additional eligibility requirements)

Job Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:

• Complete all training requirements including:
  • Zaxbys Assistant Manager Development Plan
  • Food Safety Certification and Manager Certification
  • Any additional training required by Zax LLC
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Ensure team members receive proper training including ongoing coaching and development
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Other responsibilities
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Immediately report all human resources and risk management concerns to your General Manager and District Manager
  • Escalate other concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly

Job Qualifications

• Must be 18 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• 1-3 years management experience required
• Restaurant management experience preferred

Capability Requirements

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.