Assistant Manager

emp's Company; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus potential up to 12%

Free meals on shift

Paid time off

Paid holidays

Early access to pay

Employee referral program

401(k) with employer match

Job summary

Zaxby's is expanding and inviting you to join as Assistant Manager. You will lead daily restaurant operations, ensure policy compliance, and coach team members to deliver outstanding guest experiences.

Key duties include scheduling, shift delegation, performance coaching, and maintaining service quality and cleanliness. Strong leadership and a commitment to safety and standards are required.

Qualifications

• Must have 18+ years and valid driver’s license is not applicable here; leadership qualities, organizational skills, and ability to interact cooperatively are essential.
• Experience in restaurant management is preferred and strong coaching abilities are required.

Responsibilities

• Complete all training requirements including required plans and certifications.
• Enhance guest experiences by ensuring team members satisfy and exceed guest expectations.
• Provide ongoing training and coaching to team members.
• Create effective work schedules following company standards and local laws.
• Plan and delegate shift assignments including communicating expectations and adjusting as needed.
• Supervise, provide leadership, and coach team members to perform at their highest level and meet quarterly goals.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Communicate performance concerns to your General Manager and participate in performance reviews.
• Create and maintain a positive culture and healthy team morale through recognition.
• Handle and report guest and team member concerns promptly and respectfully.
• Ensure processes, policies, and procedures are followed during daily operations.

Skills

Leadership

Communication

Team coaching

Scheduling

Guest service

Job description

As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Why work at Zax?

• BONUS POTENTIAL (Paid Quarterly): Up to 12% of Annual Earnings
• FREE Meals On Shift & 50% Off Meals Off Shift
• Paid Time Off
• Paid Holidays
• Early Access to Pay
• Recognition Program
• Employee Referral Program
• Opportunities to Advance

Benefits

• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)

Job Duties and Responsibilities

• Complete all training requirements including:Zaxbys Assistant Manager Development PlanFood Safety Certification and Manager CertificationAny additional training required by Zax LLC
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
• Ensure team members receive proper training including ongoing coaching and development
• Create an effective work schedule following company standards and local laws
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Communicate performance concerns to your General Manager
• Assist with performance reviews and mentor and develop team members
• Create and maintain a positive culture and healthy team morale through recognition and leading by example
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Ensure processes, policies, and procedures are properly followed throughout daily operations
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures
• Maintain compliance with federal, state, and local laws and guidelines
• Utilize management tools and keep neat, accurate, and current records
• Other responsibilitiesMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

Job Qualifications

• Must be 18 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• 1-3 years management experience required
• Restaurant management experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.