Assistant Manager

Dairy Queen Grill and Chill; Mason (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Dairy Queen Grill and Chill is seeking an Assistant Store Manager to lead dining room and kitchen operations, coach the team, and uphold Dairy Queen's fan-first service standards in a fast-paced environment.

You will help manage COGS and labor, ensure safety and sanitation, and support the General Manager with hiring, training, and daily store activities to deliver an exceptional guest experience.

This role requires 1–3 years of leadership in quick-service restaurants and a high school diploma.

Qualifications

• 1–3 years of high-volume restaurant leadership experience, preferably in quick service
• High School diploma or equivalent
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe certifiable
• Ability to stand for long periods, lift up to 50 pounds, and work in varying temperatures

Responsibilities

• Be an ambassador of the Dairy Queen brand and maintain professional performance
• Greet and welcome fans to the brand
• Exceed fan expectations with timely and quality service
• Manage inventory and cash controls in line with brand standards
• Incorporate PRIDE systems into daily operations for shift success
• Assist GM with hiring, training, coaching, and developing staff
• Create a safe, clean, and inviting environment for fans and team members
• Support local store marketing activities and competitive analysis

Skills

Leadership

Customer service

Organization

Education

High School diploma or equivalent

Tools

ServSafe certification

Job description

Assistant Store Manager

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit
• Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred
• High School diploma or equivalent
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe certifiable
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

Dairy Queen Is a quick service restaurant whose mission and vision statements underscores its resilience and determination to provide the best service in the sector. Ever since its foundation approximately 75 years ago, Dairy Queen has maintained a surprisingly top-level quality of service for its fan base showing just how it remains committed to its mission and vision. In fact, it has earned itself a name and become a symbol of dependence and trustworthiness, making it one of the most revered brands in this line of business.