Assistant Manager

Wingstop; Manitowoc (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Wingstop in Manitowoc, WI is seeking an Assistant Manager to support the store manager in planning, organizing, training, and leading the team to achieve sales, cost, and guest-satisfaction objectives.

You will ensure consistent Wingstop standards, supervise crew, handle cash, and maintain cleanliness and safety across shifts. This role emphasizes staff development, safety compliance, and delivering a flavorful guest experience.

Qualifications

• Experience in fast-paced food service or retail environments.
• Ability to train and supervise crew and shift leads.
• Strong focus on guest satisfaction and quality standards.

Responsibilities

• Oversee store operations with the store manager to meet sales and cost objectives.
• Lead planning, organizing, training and leadership for the team.
• Ensure guest service is responsive, friendly and courteous.
• Assist with order preparation, accuracy and presentation to Wingstop standards.
• Monitor cash handling and reconciliation procedures; balance cash/credit deposits.
• Assess employees with counseling and performance reviews with the store manager.
• Enforce policies, procedures, and safety standards across shifts.
• Schedule shifts to cover hours; manage callouts and no-shows.
• Maintain cleanliness, equipment checks, and temperature logs.
• Support opening/closing procedures and inventory control with shift leaders.
• Handle customer complaints professionally and seek timely resolutions.
• Fill in duties when needed to ensure smooth daily operations.

Skills

Guest service

Leadership

Training

Scheduling

Cash handling

Team supervision

Job description

Assistant ManagerWe're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experienceOverviewWingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.ResponsibilitiesWe are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitationAssist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous serviceAssist the crew with preparing and packaging all orders according to wing stop standards ensuring accuracy and presentationChecking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etcOversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balancedMake employee assessments by assigning one on one counseling reports with the store manager for reviewHolding crew accountable for cleaning, any damages done to company property and work outputBe knowledgeable about personal and administrative policiesBe fair and consistent with any corrective actions for any violations of company, rules, and proceduresUnderstand completely all policies, procedures, standards, specifications, guidelines & trainingprogramsAchieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environmentMeet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-showsEnsure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we needInspect equipment on a daily as well as keeping up with the temp logInspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and proceduresBe always prepared for our QSC ensuring cleanliness, procedure’s and equipment are maintained and are up to standardSupervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leaderOversee that the shift leaders are committing to their goal of order accuracy and exceptional guest serviceSupervise and control with shift leaders daily and weekly inventory as well as chicken counts and wasteEnsure the shift lead is controlling their staff to ensure a professional, safe and orderly work environmentMaking sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolutionHelp fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew