Assistant Manager

The Boots Company PLC; Malvern (AR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

The Boots Company PLC in Malvern is looking for an Assistant Manager to lead a customer-focused team. You will be responsible for coaching your team and ensuring high levels of performance while providing excellent care to customers and patients.

This role involves managing daily operations of the store, including staff scheduling and stock control. The ideal candidate will have strong leadership skills and experience in a customer-facing environment. Boots offers a range of employee benefits and opportunities for career development.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership and drive a team to deliver results.
• Strong organizational skills for planning and managing workload.

Responsibilities

• Lead the team to deliver strong performance and great customer care.
• Coach and support team members to ensure high standards.
• Manage the day-to-day operations of the store.

Skills

Leadership in customer-facing environments

Performance ownership

Coaching

Organizational skills

Compliance understanding

Collaborative personality

Data-driven decision making

Passion for customer care

Education

NVQ2 in Pharmacy Services or willingness to achieve

Job description

Are you someone who enjoys leading from the front, supporting people and making things happen day to day? At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, “With You. For Life.”, you’ll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter.

What you’ll be doing

As Assistant Manager, you’ll report into the Store Manager and get stuck in on the shop floor, coaching and supporting your team and role‑modeling how great care and strong commercial performance go together.

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line‑manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day‑to‑day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in‑store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

What you’ll need to have (our must‑haves)

• Experience leading a team in a customer‑facing environment
• Proven ability to take ownership of performance and drive a team to deliver results
• Able to inspire and coach others, and manage performance
• Strong organisational skills, including planning rotas, managing absence and prioritising workload
• A clear understanding of the importance of compliance, safety and operational standards
• A collaborative personality, able to succeed in a team‑centered environment
• Confidence using systems, reports and data to make decisions
• Passionate about delivering both excellent customer care and commercial outcomes

It would be great if you also have

• Experience line managing
• Experience managing store operations such as stock, loss prevention or audits
• Experience working in a pharmacy, healthcare or regulated retail environment
• An NVQ2 in Pharmacy Services (or other UK equivalent) OR the willingness to work towards a Pharmacy qualification.

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As an Assistant Manager, you’ll be perfectly placed to build your leadership capability and take your next step. That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus, such as Operations, Beauty or Pharmacy — giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience. You could also progress into more senior leadership roles, such as becoming a Deputy General Manager in one of our flagship locations, or stepping into a Store Manager role to lead your own store. There are also opportunities beyond stores. If you’re interested in moving into our Nottingham Support Office, there are a wide range of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we’ll give you the tools, training and support to be brilliant with Boots — building a career you can be proud of.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.