Assistant Manager

Boots UK; Durham (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to counselling and support

Job summary

A leading pharmacy retail company is looking for an Assistant Manager in Durham, ME. The role involves supporting the Store Leader in delivering excellent customer service and operational standards. Responsibilities include leading a team, ensuring efficient retail operations, and conducting risk assessments to safeguard public safety. The ideal candidate should possess team leadership experience and a collaborative spirit. Benefits include a retirement savings plan, employee discounts, and a discretionary bonus.

Qualifications

• Experience leading a team within a customer-facing setting.
• Understanding of achieving performance goals through team coaching.
• Confidence with new technology is desirable.

Responsibilities

• Lead the team to deliver business growth and excellent customer care.
• Responsible for team performance and development through coaching.
• Ensure sustainable and efficient retail operations to meet customer expectations.
• Conduct reviews, audits, and risk assessments to ensure safety.
• React to changing customer needs by interpreting data and trends.

Skills

Team leadership experience

Customer service orientation

Coaching and inspiring teams

Collaborative personality

Tools

Technology adoption

Job description

Assistant Manager

Join to apply for the Assistant Manager role at Boots UK.

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

Key Responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients.
• You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations.
• Conduct regular reviews, audits and risk assessments to protect patient and public safety.
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer.

What You’ll Need To Have

• Experience leading a team within a customer facing setting.
• An understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and able to succeed in a team-centred environment.

It would be great if you also have

• Experience working within community pharmacy.
• Confidence with navigating and embracing new technology.

Our Benefits

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's Next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.