ASSISTANT MANAGER

European Wax Center; Leesburg (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

European Wax Center in Leesburg, VA is seeking an Assistant Manager to share responsibilities with the Guest Service Associate and Center Manager. The role demands strong communication, professionalism, and outstanding customer service, with multitasking to keep the center running smoothly day to day.

The ACM will uphold Artemis Wax Core Values, lead by example, and help manage front desk protocols, scheduling, reservations, and wax pass conversions to drive center performance while delivering a

Qualifications

• One year of supervisory or leadership experience in a sales driven environment.
• Bachelor's degree or related experience as stated in qualifications.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Share responsibilities of Guest Service Associate and Center Manager to keep the center running smoothly.
• Uphold brand standards, front desk protocols and guest satisfaction.
• Coach staff on sales scripts and conversion, and manage reservations and scheduling.
• Lead by example in customer service and maintain a clean, organized center environment.
• Assist in daily operations, payroll, ordering, and compliance when needed.

Skills

Leadership

Customer service

Communication

Team management

Education

Bachelor's Degree or related experience

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job DetailsJob Location: VA - Leesburg - Leesburg, VA 20175Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $22.00 HourlyTravel Percentage: NominalJob Shift: Any - Monday through SundayJob Category: SalesPosition Summary

Position Summary

The Assistant Manager shares assigned responsibilities of the Guest Service Associate as well as the Center Manager. Through a combination of great communication skills, professionalism, excellent customer service skills, and multitasking abilities, the ACM assists in making the center run smoothly day to day.

This Team Member Must uphold the Artemis Wax Core Values:

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

Essential Job Functions

Field and People Leadership

• Maintains corporate standard in Wax Pass Sales, at a minimum of 15% in a non-promo month and 25% in a promo month.
• Able to diffuse most customer service scenarios before reaching center management level through professionalism, education and communication with the guests.
• Assists the manager to ensure the schedule has proper room assignment & clean room two months out.
• Assists to maintain a professional, clean, fully stocked & organized lobby, hallway, & restroom that meets brand standards at all times. Daily cleaning and maintenance are the responsibility of all employees.
• Leads by example by providing excellent customer service to Wax Pass Holders and guest, following ALL proper front desk protocols, following proper new guest check in protocols, educating ALL non-wax pass holders on our savings plans, scheduling/Changing/Cancelling reservations accurately, and maintaining wax pass conversion and prebook at company standards. Remains professional and calm in all interactions.
• Responsible for day-to-day management of the center in the absence of the Center Manager
• Train and role model the Artemis Wax and brand standards and protocols put forward by European Wax Center.
• Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
• Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center including lobby, public spaces, wax suites and restrooms.

Business Expectations and Rhythms

• Deliver and assist in management the Centers performance across revenue and KPI's.
• Review and assess Center KPI's daily. Coach appropriate behaviors and plan accordingly.
• Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
• Mastery and coaching of sales and scripts
• Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
• Lead and organize operations, center payroll, ordering and compliance.
• Actively reviews the reservation book to ensure booking times are correct, sales notes are correct, and there are no scheduling errors. If errors are found, they are addressed and corrected as appropriate immediately.
• Assists with running EFTS and following EFT processing protocols assigned by management. (Management will follow up on performance)

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to change activity frequently and cope with interruptions
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally
• Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.

Receipt and Acknowledgements

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will
• The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions

Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates. Full availability is required of this role.

QualificationsEducation / Experience / Qualifications

• One year of related and applicable supervisory or leadership experience in a sales driver role
• Bachelor's Degree or applicable related experience
• Full proficiency of Microsoft Office Suite
• Demonstrated results oriented leadership
• Self-motivated and process focused
• Team Member Centric. Professional and exhibits commitment to our values
• Outstanding communication skills
• Fun. You must have fun.