ASSISTANT MANAGER

European Wax Center; Lancaster (AZ); On-site; USD 180 - 280; Full time

Job summary

European Wax Center in Lancaster, PA seeks an Assistant Manager to share responsibilities with the Guest Service Associate and Center Manager. The ACM will lead with strong communication, professionalism, and customer service, ensuring smooth daily operations while upholding Artemis Wax Core Values.

Responsibilities include field and people leadership, maintaining sales standards, front desk protocol, reservations, and wax pass conversions.

Qualifications

• One year of related and applicable supervisory or leadership experience in a sales driver role.
• Bachelor’s Degree or applicable related experience.
• Full proficiency of Microsoft Office Suite.
• Demonstrated results oriented leadership.
• Self-motivated and process focused.
• Team Member Centric. Professional and exhibits commitment to our values. Nice communication and upbeat attitude.

Responsibilities

• Field and People Leadership and supervision of staff.
• Maintain Wax Pass sales targets (15% in non-promo, 25% in promo months).
• Manage front desk protocols, guest check-ins, and reservations accuracy.
• Coach team to improve performance; ensure lobby, wax suites, and restrooms meet brand standards.
• Oversee daily operations in the absence of Center Manager; communicate direction and monitor KPIs.

Skills

Leadership

Sales

Customer service

Teamwork

Education

Bachelor’s Degree or related experience

Tools

Microsoft Office

Job description

Job Details

Job Location: PA - Lancaster - Lancaster, PA 17601

Position Type: Full Time

Education Level: High School

Salary Range: $16.00 - $25.00 Base+Commission/month

Travel Percentage: Nominal

Job Shift: Any - Monday through Sunday

Job Category: Sales

Position Summary

The Assistant Manager shares assigned responsibilities of the Guest Service Associate as well as the Center Manager. Through a combination of great communication skills, professionalism, excellent customer service skills, and multitasking abilities, the ACM assists in making the center run smoothly day to day. This Team Member Must uphold the Artemis Wax Core Values: We are Team Players We Play to Win We Bring the Energy We are Committed

Responsibilities

• Field and People Leadership
• Maintains corporate standard in Wax Pass Sales, at a minimum of 15% in a non-promo month and 25% in a promo month. Able to diffuse most customer service scenarios before reaching center management level through professionalism, education and communication with the guests. Assists the manager to ensure the schedule has proper room assignment & clean room two months out. Assists to maintain a professional, clean, fully stocked & organized lobby, hallway, & restroom that meets brand standards at all times. Daily cleaning and maintenance are the responsibility of all employees.
• Leads by example by providing excellent customer service to Wax Pass Holders and guest, following ALL proper front desk protocols, following proper new guest check in protocols, educating ALL non-wax pass holders on our savings plans, scheduling/Changing/Cancelling reservations accurately, and maintaining wax pass conversion and prebook at company standards. Remains professional and calm in all interactions.
• Responsible for day-to-day management of the center in the absence of the Center Manager Train and role model the Artemis Wax and brand standards and protocols put forward by European Wax Center.Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
• Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center including lobby, public spaces, wax suites and restrooms.

Business Expectations and Rhythms

• Deliver and assist in management the Centers performance across revenue and KPI’s. Review and assess Center KPI’s daily. Coach appropriate behaviors and plan accordingly. Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
• Mastery and coaching of sales and scripts
• Manage all aspects of traffic, conversion and staffing to deliver optimal center performance. Lead and organize operations, center payroll, ordering and compliance. Actively reviews the reservation book to ensure booking times are correct, sales notes are correct, and there are no scheduling errors. If errors are found, they are addressed and corrected as appropriate immediately. Assists with running EFTS and following EFT processing protocols assigned by management. (Management will follow up on performance)

Work Environment

Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors. Must be able to change activity frequently and cope with interruptions. Most work performed indoors. Temperature is moderate and controlled. Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are required. Length of time at these tasks varies from day to day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 50 lbs. occasionally. Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.

Receipt and Acknowledgements

I acknowledge and understand that: Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will. The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates. Full availability is required of this role.

Qualifications

• Education / Experience / Qualifications
• One year of related and applicable supervisory or leadership experience in a sales driver role
• Bachelor’s Degree or applicable related experience
• Full proficiency of Microsoft Office Suite
• Demonstrated results oriented leadership
• Self-motivated and process focused
• Team Member Centric. Professional and exhibits commitment to our values Outstanding communication skills Fun. You must have fun.