Assistant Manager

Midwest Fitness Partners; Lawrenceburg (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Midwest Fitness Partners in Lawrenceburg is looking for an Assistant Manager responsible for day-to-day club operations. You will oversee staff management, training, and ensure a welcoming experience for members while promoting a Judgement Free lifestyle.

Ideal candidates will have customer service experience and a high school diploma. The role requires leadership skills and a willingness to work flexible hours including evenings and weekends.

Qualifications

• Must have one year of customer service experience.
• Must be 18 years or older.
• Ability to work overtime, weekends, evenings, and holidays.

Responsibilities

• Manage day-to-day club operations to ensure performance objectives.
• Lead and train staff to provide exceptional customer service.
• Ensure club cleanliness and maintenance.

Skills

Customer service experience

Leadership skills

Problem-solving skills

CPR certification

Education

High school diploma or GED

Job description

Job Summary

The Assistant Manager is primarily responsible for managing the day-to-day club operations. They ensure all performance and objectives are met to provide a “Judgement Free” member experience. The position involves hiring, firing, and training employees, leading the team with a positive, motivating approach, focusing on employee development, and ensuring a financially successful club. It regularly directs all front desk personnel.

Reports to

Club Manager

Essential Duties And Responsibilities

Daily Staff Management Duties

• Assist Club Manager in creating staffing schedules ensuring shifts are covered.
• Lead by example and maintain accountability for direct reports, training and coaching staff to provide exceptional customer service.
• Lead a team through systems and operations to achieve common goals.
• Assist in preparing all HR related forms in a timely manner.
• Work with Club Manager to resolve employee issues or concerns professionally.
• Assist Club Manager with disciplinary/termination activities.
• Provide backup support for absent employees.
• Uphold the integrity and security of staff files and sensitive company documents.
• Act as a brand ambassador by promoting a Judgement Free lifestyle.
• Assist Club Manager in training and development of staff, including day-to-day coaching.
• Assist Club Manager in pre‑screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk Activities

• Greet members and guests, provide exceptional service to make them feel comfortable and welcomed.
• Answer phones in a friendly and professional manner.
• Give tours, sign up new members, log amenities, and communicate updates and events.
• Respond to member questions and concerns promptly and professionally.
• Conduct beverage or merchandise purchases on the POS systems.
• Assist in emergency medical situations.
• Uphold rules and policies in the facility.
• Detail tanning beds, acrylics, vents on a weekly basis.
• Count and track inventory weekly.
• Run all necessary reports on a daily basis.
• Lead by example and maintain consistent accountability.
• Communicate effectively and clearly among all staff members.

Member Accounts

• Use Datatrak to update barcodes, handle change of address and billing or payment questions.
• Properly submit refund proposals.
• Create new memberships.
• Maintain integrity and security of member documents and sensitive information.

Club Cleanliness and Maintenance

• Keep front desk area and lobby clean and orderly.
• Maintain regular facility cleaning and upkeep.
• Clean equipment and tanning units regularly.
• Ensure restrooms are clean, stocked, and clutter‑free by following a routine cleaning schedule.
• Accurately complete daily and weekly cleaning responsibilities.
• Oversee the safety of employees, members, and club; report repairs to the Director of Operations and the maintenance technician promptly.
• Mandate mandatory daily cleaning lists and mandatory prop‑up checks every 15 minutes.
• Hold team accountable for daily cleaning lists and assigned equipment.

Miscellaneous

• Oversee ordering of club supplies within a specific budget based on club requirements.
• Track key performance indicators such as guest counts, cancellations, and info calls.
• Manage marketing efforts by ensuring staff is aware of and trained on all promotions.
• Assist in completion of recorded info call inspections.
• Participate actively in growth and development opportunities.
• Partner successfully with team members and senior leadership.

Qualifications / Skills

• One year of customer service experience preferred.
• High school diploma or GED required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem‑solving skills.
• Exceptional leadership and diplomacy skills.
• Represent the core values of PFMW by upholding respect, passion, family, teamwork, fun, trust, and loyalty.
• Willingness to travel for training and to support other locations as needed.
• Ability to work overtime, weekends, evenings, and holidays; flexibility required.

Physical Demands

• Continual standing and walking during shifts.
• Continual speaking in person or on the phone.
• Ability to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Never place oneself under equipment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.