Assistant Manager

Guernsey Holdings; Illinois; On-site; USD 48,000 - 72,000; Full time

Job summary

An established industry player is looking for an Assistant Manager to lead and develop a team focused on delivering exceptional customer service and product quality. This dynamic role involves managing daily operations, ensuring compliance with health regulations, and training staff to provide an outstanding guest experience. With flexible schedules and opportunities for growth, this position is perfect for someone with a passion for the food and beverage industry. Join a team that values excellence and teamwork while making a significant impact on customer satisfaction and operational efficiency.

Qualifications

• 2+ years of restaurant or retail management experience preferred.
• Knowledge of health and safety laws and regulations.

Responsibilities

• Lead and manage drive-in operations during shift.
• Train and direct employees for optimal guest experience.

Skills

Restaurant Management

Customer Service

Problem-Solving

Leadership

Time Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Point of Sale Systems

Inventory Management Software

Job description

Join to apply for the Assistant Manager role at Guernsey Holdings

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Manager role at Guernsey Holdings

Position: Assistant Manager

Immediate Supervisor: General Manager

Position Summary: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalate guest issues/concerns during shift
• Handle and properly escalate employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance
  
  

Additional Duties

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
  
  

Time/Shift Expectations: Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications And Job Requirements

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
  
  

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

PI268807994

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Guernsey Holdings by 2x

Get notified about new Assistant Manager jobs in Illinois, United States.

Customer Service Representative - State Farm Agent Team Member

Forest Park, IL $48,000.00-$72,000.00 1 year ago

Assistant Store Manager, Prada Nordstrom Chicago

Chicago, IL $85,000.00-$110,000.00 2 weeks ago

Customer Support Representative (Remote)

Assistant Brand Manager – Pet Health & Wellness

Arlington Heights, IL $65,000.00-$75,000.00 3 months ago

Chicago, IL $55,000.00-$60,000.00 5 days ago

Customer Support Representative (Remote - US)

Chicago, IL $89,301.33-$114,816.00 7 months ago

Urbana, IL $89,301.33-$114,816.00 7 months ago

Chicago, IL $110,000.00-$120,000.00 4 days ago

(Junior) Customer Success Manager (m/f/d)

Rock Island, IL $89,301.33-$114,816.00 7 months ago

Springfield, IL $89,301.33-$114,816.00 7 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.