Assistant Manager

Old Navy; Huntersville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Old Navy in Huntersville, NC is seeking an Assistant Manager for a full-time, on-site role. You will support daily store operations, lead a team focused on delivering exceptional customer experiences, and drive visual merchandising standards.

The role involves coaching staff, monitoring performance, scheduling, inventory support, and promoting a safe, inclusive environment while aligning with brand and promotional strategies.

Qualifications

• Experience in retail store operations with focus on customer service.
• Proven ability to coach, motivate, and develop team members.
• Understanding of sales KPIs and visual merchandising standards.
• Strong communication and collaboration across all levels of staff.
• Familiarity with basic retail software and POS systems.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Coach and develop team members to deliver exceptional customer experiences.
• Assist with staffing, scheduling, and task delegation to ensure smooth store operations.
• Monitor performance against KPIs and provide feedback to drive improvements.
• Maintain visual merchandising standards and implement promotional strategies.
• Promote a safe, inclusive, and friendly work environment.

Skills

Retail operations

Team leadership

Sales & merchandising

KPIs & analytics

Communication

POS systems

Scheduling

Customer service

Education

High school diploma or equivalent

Business-related coursework or degree (beneficial)

Tools

Retail POS systems

Job description

Company Description

Old Navy is a global apparel brand dedicated to making fashion fun, accessible, and affordable for all. Since opening its first store in 1994 in San Francisco, Old Navy has grown to more than 1,000 stores worldwide plus a strong online presence. The brand focuses on high-quality, must-have essentials for the whole family, with an emphasis on value, inclusivity, and style. Old Navy promotes a diverse, fast-paced, and playful workplace where team members are encouraged to be their authentic selves. Fun, fashion, family, and value shape the culture and guide how teams serve customers every day.

Role Description

The Assistant Manager role at Old Navy in Huntersville, NC is a full-time, on-site position responsible for supporting daily store operations, leading a team focused on exceptional customer experiences, and visual merchandising. This role helps oversee staffing, scheduling, and task delegation, ensuring the sales floor, fitting rooms, and back-of-house areas are organized and efficient. The Assistant Manager partners with store leadership to drive sales, maintain visual standards, and ensure consistent execution of brand and promotional strategies. Day-to-day responsibilities include coaching and developing team members, monitoring performance, resolving customer concerns, and promoting a safe, inclusive environment. The role also involves tracking key performance metrics, supporting inventory processes, and collaborating with leaders to achieve store goals.

Qualifications

• Retail operations and customer service skills, including experience in a fast-paced store environment and a focus on delivering welcoming, helpful service.
• Team leadership and people management skills, such as coaching, feedback delivery, conflict resolution, and the ability to motivate diverse teams.
• Sales, merchandising, and basic business acumen, including understanding of KPIs, visual presentation, and promotional execution.
• Organizational and problem-solving skills, with the ability to prioritize tasks, manage time effectively, and adapt to changing business needs.
• Strong communication skills, including clear verbal and written communication and the ability to collaborate with all levels of store staff.
• Proficiency with basic point-of-sale and retail systems; comfort learning new tools and following operational procedures.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by business needs.
• Previous supervisory or lead experience in retail or customer-facing roles preferred; high school diploma or equivalent required, additional education in business or related fields is beneficial.