Assistant Manager

Speed Queen Laundry Chimney Rock; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Speed Queen Laundry Chimney Rock in Houston is seeking an Assistant Store Manager to support the Store Manager in the day-to-day operations of the store.

You will help with recruiting, training, scheduling, and payroll, supervise customer service, safety, and upkeep, manage inventory and promotions, and ensure policies are followed. The role requires strong communication, multitasking, and a commitment to excellent service.

Qualifications

• Effective communication and interpersonal skills are required.
• Strong English proficiency is essential.
• Ability to manage multiple tasks simultaneously.
• Ability to build strong customer relationships quickly.
• Basic computer skills, including MS Office products.
• Willingness to work a flexible schedule, including nights and weekends.

Responsibilities

• Participates in recruitment and selection.
• Oversees orientation and training and employee development.
• Manages hourly scheduling and payroll tasks.
• Ensures customer service policies and procedures are followed.
• Maintains store safety and security for staff and customers.
• Keeps store clean and well-maintained at all times.
• Audits preventive maintenance and documents issues.
• Manages visual merchandising, inventory levels, and promotions.
• Ensures compliance with company policies and procedures.
• Performs other duties as assigned.

Skills

Effective communication

Interpersonal skills

English proficiency

Multi-tasking

Customer relationships

MS Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Purpose:

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.

Position Responsibilities:

Primary:

• Human Resources: Participates in certain aspects of the employee life cycle, including:
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Hourly scheduling and payroll management.



• Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.




• Store Safety and Security: Ensures a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.




• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.




• Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.




• Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.




• Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.




• Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.




• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.




• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Minimum of two years retail experience is preferred.


• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities:

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.


• English proficiency required


• Ability to manage multiple tasks at one time.


• Build strong customer relationships quickly.


• Basic computer skills, including some exposure to Microsoft Office products.


• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.


• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.

EEO
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.