Assistant Manager

T&B Play; Clawson (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

T&B Play in Clawson, MI is seeking an Assistant Manager to support daily on-site operations at our indoor playground. You will oversee staff schedules, monitor safety and cleanliness, and ensure party rooms and play areas are guest-ready, creating a welcoming environment for families.

You will supervise team members, assist with training, handle reservations and events, respond to customer inquiries, and help with basic admin tasks, inventory, and local marketing to support revenue growth and

Qualifications

• Minimum high school diploma or equivalent.
• Experience supervising staff and coordinating schedules.
• Strong customer service and communication skills with families.
• Ability to manage events, reservations, and multiple tasks.
• Willingness to work evenings and weekends.
• Basic administrative and technology skills (POS, scheduling tools).

Responsibilities

• Oversee daily operations of the indoor playground.
• Supervise staff, schedule shifts, and assist with training.
• Ensure cleanliness, safety standards, and prepared play areas.
• Manage reservations and event logistics; respond to customer inquiries.
• Assist with basic administrative tasks, inventory, and local marketing.

Skills

Staff supervision

Customer service

Communication skills

Event coordination

Time management

Safety & cleanliness

POS systems

Office software

Education

High school diploma

Hospitality education (plus)

Job description

Company Description

T&B Play is a premium indoor playground brand that offers safe, clean, and engaging play experiences for children and families. Its facilities feature modern play structures and thoughtfully designed spaces that prioritize cleanliness and safety, creating an environment that parents trust and children enjoy. The brand focuses on birthday parties, open play, and group events, delivering a seamless and enjoyable experience for guests. With multiple locations already in operation and new sites in development, T&B Play is expanding across the United States and actively pursuing strategic partnerships, prime retail locations, and franchise collaborations. This growth creates ongoing opportunities for team members to develop and advance within a dynamic, family-focused organization.

Role Description

This is a full-time, on-site Assistant Manager role based in Clawson, MI. The Assistant Manager supports daily operations of the indoor playground, including overseeing staff schedules, monitoring facility cleanliness and safety standards, and ensuring play areas and party rooms are prepared for guests. The role involves supervising team members, assisting with training, and providing guidance to maintain high service quality and a welcoming environment. The Assistant Manager interacts with families and groups, manages reservations and event logistics, addresses customer inquiries or concerns, and helps resolve issues in a timely, professional manner. This position also assists with basic administrative tasks, inventory management, and local marketing initiatives to support revenue growth and community engagement.

Qualifications

• Operations and leadership skills, including experience supervising staff, coordinating schedules, and supporting day-to-day facility management.
• Customer service and communication skills, with the ability to interact professionally with children, parents, and groups and handle concerns calmly and effectively.
• Organizational and time-management skills, with the capacity to manage events, reservations, and multiple tasks in a fast-paced environment.
• Safety and cleanliness awareness, including attention to detail in maintaining a safe play environment and adherence to health, cleanliness, and facility standards.
• Basic administrative and technology skills, such as using point-of-sale systems, scheduling tools, and standard office software.
• Prior experience in hospitality, family entertainment, retail, or customer-facing roles is preferred.
• Ability to stand, move, and assist with light physical tasks throughout shifts, including evenings and weekends as needed.
• High school diploma or equivalent required; additional education in business, hospitality, or related fields is a plus.