Assistant Manager

Sonic-Drive-in; Highland (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401k plan after 12 mos

Paid Vacation

Flexible Schedules

Discounted meals & free soda

Competitive pay

Advancement opportunities

Job summary

Sonic-Drive-in is seeking an Assistant Manager to support the Restaurant General Manager in running shifts, delivering Taco Bell standards, and maintaining a positive team and customer experience.

The role requires a positive attitude, strong communication, two years of quick-service management experience, and the ability to supervise a team while upholding safety and brand standards. Franchisee employment applies.

Qualifications

• Minimum two years of management experience in quick service or retail.
• High School Diploma or GED preferred.
• Prior management experience in a fast-paced environment is required.

Responsibilities

• Supervise employees and ensure customer satisfaction during shifts.
• Inspire and engage customers and Team Members alike.
• Train, coach, and recognize great talent.
• Assist General Manager to grow store sales.
• Maintain brand standards and provide a positive restaurant experience.
• Assist customers by taking orders, processing sales, and handling cash.
• Resolve customer complaints promptly with a smile.
• Ensure speed of service and product quality meet standards.
• Monitor equipment and maintain a clean, safe work environment.
• Communicate operational issues with management and staff.
• Ensure adequate stock levels and forecast product needs.
• Build team morale through recognition and motivation.
• Prepare deposits and provide feedback for schedules and financials.
• Ensure adherence to policies, procedures, and standards.

Skills

Patience and positive attitude

Team leadership

Food safety awareness

Customer service excellence

Verbal and math skills

Multitasking and prioritization

Decision-making under pressure

Ownership and accountability

Education

High School Diploma or GED

Job description

Job Summary

The Assistant Manager supports the Restaurant General Manager by running great work shift and meeting Taco Bell standards. A successful candidate will have a positive attitude and good communication skills.

Benefits

• Medical, Dental and Vision benefits
• 401k plan (after 12 mos. of employment)
• Paid Vacation
• Flexible Schedules
• Discounted meals & free soda
• Competitive pay
• Advancement opportunities

Essential Duties

• Supervising employees, ensuring customer satisfaction, overseeing operations.
• Inspire and engage customers and Team Members alike.
• Train coach, and recognize great talent.
• Assist Restaurant General Manager with growing store sales.
• Follows brand standards and ensures the team does the same to create a restaurant experience for team members and customers that you are proud of!
• Assists customers by taking orders, processing sales and monies, and responding to customer requests.
• Resolves customer complaints quickly and with a smile.
• Ensures speed of service standards are maintained throughout shift.
• Prepares food products and maintains quality of product to meet company standards.
• Monitor all service equipment.
• Ensures a clean and safe work environment including parking lot, building exterior, dumpster and sidewalks, and removal of trash within containers to proper dumpster site(s).
• Communicate openly and honestly with Restaurant Management about operational issues and concerns.
• Ensures food levels are maintained to meet business needs and stocks as needed.
• Builds team morale through recognition and motivation efforts.
• Prepares deposits, providing feedback on schedules, product projections, financials for store manager’s review/approval.
• Ensures staff are complying with all policies, procedures, and standards.
• Other duties as assigned.

Required Skills/Abilities

• Demonstrate patience and a positive attitude while delegating tasks and giving instructions.
• Ability to oversee a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied.
• Friendly attitude, great customer service skills.
• Strong verbal, reading and, strong math skills.
• Detail-oriented with the ability to multitask and prioritize.
• Work effectively and safely in a changing environment.
• Capable of making quick and appropriate decisions.
• Take ownership and responsibility to solve problems.

Education/Experience

Minimum of two years previous management experience and basic computer literacy skills. High School Diploma or GED preferred. Prior quick service restaurant experience in a management role.

Physical Requirements/Working Conditions

18 years old or older

Legal right to work in the United States.

Able to lift 10-40 pounds, reach with arms and hands, stand and walk for long periods.

Able to work flexible hours including nights, weekends, and holidays.

Valid Driver’s license and transportation

Disclaimer

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

At Taco Bell, we’ve had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we’ve grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.