Shift Lead

Sonic-Drive-in; Highland (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation

Medical/Dental/Vision

401k plan

Flexible schedules

Discounted meals

Competitive pay

Advancement opportunities

Job summary

Sonic-Drive-in in Highland, CA is seeking a Shift Manager to lead a team on busy shifts, ensure friendly service, and uphold Taco Bell franchise standards. You will take ownership, solve problems, and guide others while maintaining a safe, welcoming workplace.

You will train staff, manage deposits and schedules, ensure food safety, and maintain quality over all tasks during each shift. Flexible hours may be required.

Qualifications

• 6 months’ experience in food or customer service with responsibility for running a shift.
• High School Diploma or GED preferred.

Responsibilities

• Assist customers by taking orders, processing sales and monies, and responding to requests.
• Resolve customer complaints quickly and with a smile.
• Train and motivate team members; ensure speed of service on all shifts.
• Prepare food products and maintain quality to company standards.
• Monitor service equipment.
• Maintain a clean, safe work environment including parking areas and exterior spaces.
• Openly communicate operational issues with management.
• Maintain adequate food levels and stock as needed.
• Recognize and motivate staff to keep morale high.
• Prepare deposits and provide feedback on schedules and projections.
• Ensure staff compliance with policies and standards.
• Other duties as assigned.

Skills

Friendly attitude

Customer service

Strong verbal skills

Strong math skills

Detail orientation

Team leadership

Multitasking

Decision making

Ownership of problems

Education

High School Diploma or GED

Job description

Job Summary:

The Shift Manager is responsible for making sure team members complete all assigned duties and serve safe, quality food in a friendly manner. You will also ensure that the restaurant is a safe place for team members to work and customers to visit. You support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems, seek help when needed and are willing to help and guide others.

Benefits:

• Paid Vacation
• Medical, Dental and Vision (after 12 months if averaging at least 30 hours per week)
• 401k plan (after meeting eligibility requirements)
• Flexible Schedules
• Discounted meals & free soda
• Competitive pay
• Advancement opportunities

Essential Duties:

• Assists customers by taking orders, processing sales and monies, and responding to customer requests.
• Resolves customer complaints quickly and with a smile.
• Trains and motivates team members. Ensures speed of service standards are maintained throughout shift.
• Prepares food products and maintains quality of product to meet company standards.
• Monitor all service equipment.
• Ensures a clean and safe work environment including parking lot, building exterior, dumpster and sidewalks, and removal of trash within containers to proper dumpster site(s).
• Communicate openly and honestly with Restaurant Management about operational issues and concerns.
• Ensures food levels are maintained to meet business needs and stocks as needed.
• Builds team moral through recognition and motivation efforts.
• Prepares deposits, providing feedback on schedules, product projections, financials for store manager’s review/approval
• Ensures staff are complying with all policies, procedures, and standards.
• Other duties as assigned.

Required Skills/Abilities:

• Friendly attitude, great customer service skills
• Strong verbal, reading and strong math skills.
• Detail orientated with the ability to multitask and prioritize.
• Ability to lead a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied.
• Demonstrate patience and a positive attitude while delegating tasks and giving instructions.
• Capable of making quick and appropriate decisions.
• Take ownership and responsibility to solve problems.

Education/Experience:

At least 6 months’ work experience in a food or customer service position with responsibility for running a shift. High School Diploma or GED preferred.

Physical Requirements/Working Conditions:

18 years old or older

Legal right to work in the United States.

Able to lift 10-40 pounds, reach with arms and hands, stand and walk for long periods.

Able to work flexible hours including nights, weekends, and holidays.

Disclaimer:

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

At Taco Bell, we’ve had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we’ve grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.