Assistant Manager

Attune Med Spa

Greenwich (CT)

On-site

USD 65,000 - 90,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

Paid Time Off — including vacation,

Tuition reimbursement programs

Professional development opportunities

Employee discount incentives

Uncapped monthly bonus opportunities

Job summary

Attune Med Spa in Stamford/Greenwich seeks an experienced Assistant Spa Manager to bridge corporate leadership and on-site teams, ensuring systems, protocols, and culture are executed at a high level while developing into a Spa Manager.

This full-time role focuses on daily operations, team performance, and revenue execution, offering growth opportunities, weekend availability, and a path from assistant to spa leadership within a luxury, patient-centric environment.

Qualifications

2+ years in supervisory or senior role in medical spa or luxury wellness.
Bachelor's degree (preferred) and strong leadership.
Proficient with POS/EMR systems (Zenoti/Meevo preferred) and data reporting.
Excellent verbal and written communication.
Aesthetician license is a strong advantage.
Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

Support daily spa operations including opening/closing and on-floor leadership.
Assist with staff scheduling and coverage; support day-to-day operations.
Progressively take on scheduling and coverage responsibilities as you grow.
Ensure seamless client journey from booking to checkout and retention.
Monitor KPIs like bookings, utilization, and revenue; support growth targets.
Uphold Attune brand standards across spa and client touchpoints.

Skills

People leadership

Staff training

Client experience

Operational excellence

Communication skills

Availability weekends

Education

Bachelor's degree preferred

Tools

Zenoti

Meevo

Job description

Attune is a female-led and operated team with 20+ years of experience in the luxury spa industry, and we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support and passion. As patients ourselves, we saw the med spa industry needed disruption. We are rapidly expanding locations across Connecticut and the northeast U.S., with plans to launch our brand nationally. We are currently seeking an experienced and talented full-time Assistant Spa Manager to join our team at the Stamford/Greenwich location.

JOB OVERVIEW

The Assistant Manager is a critical on-site leadership role responsible for supporting daily operations, team performance, and revenue execution. This role acts as a bridge between corporate leadership and in-store teams, ensuring systems, protocols, and culture are executed consistently at a high level. We are seeking a results-driven leader to help oversee day-to-day operations and support the Spa Manager / Director of Operations in driving the spa’s performance, balancing operational excellence with exceptional patient experience. This position is intentionally structured as a development track: the Assistant Manager will work side by side with the Spa Manager and Director of Operations, taking on progressively greater responsibility in scheduling, team performance, and business results with the goal of stepping into a Spa Manager role.

JOB QUALIFICATIONS

Experience: 2+ years of supervisory, lead, or senior team experience in a medical spa, dermatology, plastic surgery, or luxury wellness environment.
Leadership: Ability to help lead, train, and motivate a multidisciplinary team, including injectors, aestheticians, and front desk staff, with strong people skills and the desire to grow into full team leadership.
Education: College education with a minimum bachelor’s degree preferred.
Technical Skills: Tech-oriented and comfortable with POS/EMR systems (Zenoti/Meevo preferred), financial data analysis, and generating system reports.
Communication: Impeccable verbal and written communication skills with the ability to lead different personalities.
License: An Aesthetician license is considered a strong advantage.
Operational Skills: Strong organizational skills with a bias toward action and a problem-solving mindset.
Service Mindset: A client-first mindset with high attention to detail and the ability to multitask in a fast‑paced, service-driven environment.

JOB RESPONSIBILITIES

Operations & Client Experience

Support daily spa operations, including opening and closing procedures and consistent on-floor leadership
Assist the Spa Manager and Director of Operations with staff scheduling and staffing coverage, and support smooth day-to-day operations
Progressively take on greater ownership of scheduling and coverage as experience and readiness grow
Ensure a seamless client journey from booking through checkout, including guiding new patients through their first visit and reinforcing retention strategies
Monitor appointment schedules, room utilization, and staff coverage, and support the Spa Manager and Director of Operations in meeting KPIs tied to patient growth, retention, and revenue
Maintain Attune’s brand standards across the spa environment, treatment rooms, and all client-facing touchpoints
Address guest concerns professionally and escalated issues appropriately
Uphold a high-touch, white-glove client experience aligned with Attune’s service expectations

Team Leadership & Culture

Lead and support a team of administrative and clinical staff, fostering a warm, organized, and high-performing team culture
Support onboarding, training, and coaching of front desk, providers, and support staff
Support the Spa Manager and Director of Operations in preparing and delivering performance reviews, including providing input on team performance and assisting with performance improvement plans
Work closely with the Spa Manager and Director of Operations to build management skills, with expanding responsibility in team performance, scheduling, and business results over time
Participate in regular development check-ins with the Spa Manager and corporate leadership, working toward readiness for a Spa Manager role
Reinforce Attune’s culture, values, and service expectations through daily leadership
Lead by example with professionalism, positivity, accountability, and strong communication
Confidently hold team members accountable with fairness, empathy, and consistency Collaborate closely with other leaders, trainers, and the operations team

Sales & Performance Support

Support conversion of consultations into treatment plans, packages, and memberships
Reinforce education and scripting around key services, retail, and promotional offerings
Monitor and report on KPIs including bookings, utilization, cancellations, rebooking, retail attach, and revenue trends
Contribute to team performance goals related to patient growth, retention, and financial outcomes
Partner with leadership on promotions, local events, and in-store initiatives
Initiate, coordinate, and participate in community and marketing efforts to build Attune’s local presence
Identify and recommend opportunities for operational and revenue growth, and help execute approved initiatives

Inventory, Compliance & Systems

Assist with inventory tracking, receiving, organization, and stock maintenance in alignment with SOPs
Foster strong relationships with vendors and manage clinic supply needs
Support accurate and consistent use of POS and EMR systems for scheduling, payments, charting, and documentation
Ensure provider licenses, permits, and required documentation remain current and compliant
Uphold HIPAA compliance, data security, and confidentiality standards across all systems and workflows

ADDITIONAL DESIRED SKILLS, ATTRIBUTES

Expert Knowledge : Demonstrate expert knowledge of all clinic services, technologies, products, and SOPs.
Proactive Mindset: Regularly assess and adjust marketing, training, and business strategies to meet changing client needs and market trends.
Professionalism: Impeccable verbal communication skills with a client-first mindset and a high degree of emotional intelligence.
Availability: Must provide weekend coverage, working every other weekend (at least 2 Saturdays and 1 Sunday per month) to ensure a consistent leadership point of contact for the team.

WE’RE LOOKING FOR SOMEONE WHO IS…

An emerging leader with a track record of contributing to measurable team and business success
Professional, positive, collaborative, and people-focused
Highly organized, proactive, and comfortable in a fast‑paced luxury clinic environment
A natural mentor who leads with confidence, kindness, and accountability
Eager to grow into delegating and overseeing execution, and dependable in following through
Motivated by performance metrics, KPIs, and financial outcomes
Experienced in operations, scheduling, inventory, and vendor management
Tech-savvy and comfortable with booking platforms, POS, and EMR systems
Sales‑minded and energized by identifying growth opportunities
Passionate about skincare, aesthetics, wellness, and being an industry leader

WHY JOIN ATTUNE?

Collaborative Specialization: unique cross-training opportunities in holistic wellness and integrative health
Ongoing Education: continued learning in our Attune Development Program, vendor trainings, and conferences
Mentorship: team approach to personal development, including working directly with our C‑Suite team
Research/Innovation: partnerships with product developers & cutting‑edge technologies, participate in clinical trials
Recognition: rewards for team members that show excellent patient care & upskill with certifications/workshops
Internal Initiatives: team discount incentives, complimentary treatments, contest‑based awards, and more
Compensation: uncapped monthly bonus opportunities, and growth potential with salary & regional locations

COMPENSATION AND BENEFITS