Assistant Manager

Terrabis; Grayville (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Terrabis, a leading cannabis company, is seeking a Retail Assistant Manager to support the General Manager and lead a dynamic team. The role focuses on employee development, exceptional customer service, and operational excellence in a fast-paced retail environment.

You will drive sales through product education, maintain compliance with industry regulations, manage inventory and the POS system, and coach Terrabis Leads to enhance their skills while ensuring a smooth, compliant customer

Qualifications

• Bachelor's degree preferred.
• Cannabis experience preferred.
• 2+ years supervisory or management experience in a retail setting.

Responsibilities

• Support the General Manager in leading and fostering a culture focused on employee development and customer service.
• Drive sales through product education and cannabis industry knowledge.
• Build teams aligned with our mission and goals.
• Develop and coach Terrabis Leads to elevate their skills.
• Set clear expectations and manage performance for accountability.
• Assist with team scheduling and dispensary staffing.
• Monitor and maintain inventory levels and communicate actions to the General Manager.
• Ensure store operations run smoothly and in compliance with rules and regulations.
• Oversee store cleanliness, restrooms, patient areas, and break room.
• Accurately handle cash and apply discounts when applicable.
• Verify proper paperwork, documentation, and patient IDs.
• Maintain and use the POS system effectively at all stations.
• Ensure opening/closing checklists are completed on time.
• Assist in inventory deliveries, cycle counts, and order accuracy.
• Investigate product discrepancies and uphold a culture of compliance.
• Perform other duties as assigned by the General Manager.

Skills

Supervisory experience

Retail leadership

Inventory control

Customer service

Communication

Cash handling

Education

Bachelor's degree preferred

Tools

POS system

Office software

Job description

Terrabis is a leading privately held cannabis company with a bold growth strategy, focused on driving innovation and market expansion. Our approach integrates wholesale, retail, and customer experience to set industry standards and create value for both consumers and stakeholders.

JOB SUMMARY

We are seeking a Retail Assistant Manager to support our General Manager in leading a dynamic team within the Cannabis industry. This role is crucial in fostering a culture centered on employee development, exceptional customer service, and operational excellence. As the Retail Assistant Manager, you will drive sales through comprehensive product education, maintain industry knowledge, and ensure compliance with regulatory requirements. You will play a pivotal role in team building, aligning with our mission and vision, and coaching team members to enhance their skills. Responsibilities include overseeing daily operations, managing inventory levels, maintaining the POS system, and ensuring a smooth customer experience. The ideal candidate will demonstrate strong leadership capabilities, attention to detail, and a commitment to maintaining a high standard of retail operations.

RESPONSIBILITIES

• Support the General Manager in leading and creating a culture that prioritizes employee development and customer service
• Drive sales through product education and maintaining Cannabis industry knowledge
• Build teams in accordance with our mission, vision, and goals
• Develop and coach Terrabis Leads to help elevate their skills and expertise.
• Establish a culture of accountability through setting clear expectations and performance management
• Support the General Manager in developing team schedules and assisting with dispensary staffing
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the General Manager
• Work with General Manager to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and employee concerns
• Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including: cleaning of the store, bathrooms, patient areas, and break room
• Correct cash handling and discount application when applicable
• Verification of proper paperwork, documentation, and ID for patients
• Accurate use and maintenance of the Point of Sale (POS) system
• Ensure POS stations are ready to go at store opening
• Ensure opening and closing checklists are completed in a timely manner
• Assist General Manager in maintaining healthy inventory management processes, including deliveries, cycle counts, and verifying order accuracies
• Assist with investigating product discrepancies and maintaining a culture of compliance
• Other duties as assigned by the General Manager

QUALIFICATIONS

• Bachelor's degree preferred
• Cannabis experience preferred
• 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail
• Inventory control experience required
• Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
• Meet timelines consistently and be able to effectively work under pressure
• Continuously open to constructive, developmental feedback
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross functionally
• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email

ADDITIONAL REQUIREMENTS

• Must be 21 years or older
• Must pass all required background checks
• Must possess valid driver's license or state ID
• Must be able to work nights, weekends and holidays
• Remain compliant with all legal and company regulations for working in the industry
• Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

ADDITIONAL INFORMATION

Terrabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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$50,000 - $55,000 USD