Assistant Manager

TUMI; Grand Prairie (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading luxury brand as an Assistant Manager, responsible for enhancing client experiences and driving sales. You'll lead a team, develop client relationships, and ensure operational excellence in a dynamic retail environment. TUMI values innovation, diversity, and sustainability, providing a supportive workplace with growth opportunities.

Benefits

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Comprehensive benefits package

Quarterly sales bonus program

Qualifications

• Strong sales and client experience, preferably in luxury retail.
• Flexible availability including nights, weekends, mornings, and holidays.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales.
• Help train others through roleplay and coaching.
• Ensure store follows visual guidelines and promote excellent client service.

Skills

Client Service

Sales

Leadership

Communication

Time Management

Job description

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Who we are: Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

About Us

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

Associate Benefits:

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your Role At Tumi

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that reflects our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture.

Leadership And Initiative

• Display initiative, plan and prioritize effectively, think strategically, and champion change.
• Take pride in work and strive for excellence.
• Take responsibility for performance, complete tasks, and meet deadlines.

People Development

• Help train others through roleplay and coaching, monitor and assist in training and development, and complete quarterly personal development goals.
• Provide coaching and feedback, articulate strengths and opportunities, and utilize company tools for a coaching culture.
• Assist in recruiting and networking to hire high-performing team members and maintain a bench of potential candidates.

Communication And Relationship Building

• Exercise strong written and verbal skills, adapt communication, demonstrate ethical conduct, promote organizational goals, and collaborate effectively.
• Remain calm and deescalate situations when necessary.

Compliance

• Assist with managing store schedule, timecards, payroll, and maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience

• Ensure store follows visual guidelines and directives, and promote excellent client service using client books, thank you cards, and event strategies.

Qualifications

• Understand and have passion for the TUMI brand and products.
• Value collaboration and openness to feedback.
• Physical ability to stand, move around, lift, push boxes up to 30 pounds, and use a ladder.
• Strong sales and client experience, preferably in luxury retail.
• Proven success in meeting sales goals and KPIs.
• Flexible availability including nights, weekends, mornings, and holidays.
• Strong integrity and leadership by example.
• Excellent time management skills.

About The Team

Why you'll love working here:

At TUMI, you'll find a dynamic environment that empowers each team member with an entrepreneurial spirit. We respect and recognize contributions, provide tools for success, and offer professional growth, training, and competitive benefits.

What We Value

• Innovation and sustainability, protecting our planet and products.
• Partnerships that focus on wellbeing, community empowerment, and environmental protection.
• Diversity and inclusion, welcoming all backgrounds and fostering authentic self-expression.

The actual pay rate depends on qualifications, experience, and other legitimate factors. Tumi is an equal opportunity employer committed to a respectful, harassment-free workplace.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Retail