Assistant Manager

Hunter Super Techs - TurnPoint; Goldsboro (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hunter Super Techs - TurnPoint is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders, and team, ensuring smooth floor operations and guest satisfaction.

You will lead team meetings, oversee Brand Training, schedule and train staff, enforce Brand standards, and help drive profitability while maintaining safety and compliance. This role requires at least 2 years of management experience and fluent English.

Qualifications

• Basic computer skills and financial literacy.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Support Restaurant Manager in daily operations.
• Lead team meetings and train staff.
• Oversee Brand Training Programs and certify staff.
• Ensure Brand standards and systems are followed.
• Review guest feedback and implement improvements.
• Assist with scheduling and labor deployment.
• Maintain safety, sanitation and compliance with laws.
• Manage budget and cash handling per policy.

Skills

Leadership

Analytical skills

Time management

Problem solving

Motivating others

Guest focus

English proficiency

Basic computer skills

Financial management

Team collaboration

Job description

Position Title: Assistant Restaurant ManagerReports To: Restaurant ManagerOverview:An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersLead team meetings, along with Restaurant ManagerOversee Brand Training Programs, schedule, train, validate, certify team and shift lead staffEnsure Brand standards, recipes and systems are executedCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicates restaurant priorities, goals and results to restaurant team membersExecute along with RM, new product rollouts including training, marketing and sampling where applicableExecution of Point of Purchase instore set up per Brand standardsMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityCompletion of inventory on a periodic basis as determined by FranchiseeSupport RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsSupport RM in assigning staff and deploymentSupport to RM in completion of supplier and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManages cash over/short in restaurant and ensures team members are following franchisee’s cash management policiesEngages with Dunkin’ Brands Field Operations team as appropriateMust be 2 year management ExperienceManagement Responsibilities Include:Recruit, hire, onboard and develop restaurant team membersAssist team and shift lead performance appraisal processCoach restaurant team members to drive sales, improve profitability and guest satisfactionEducation/Experience:Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitalityKey CompetenciesGood analytical skills and business acumenWorks well with other in a fun fast paced team environmentOntime, demonstrates honesty and positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small space