Assistant Manager

Dunkin' Donuts; Woodstock (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Dunkin' Donuts in Woodstock, IL seeks an Assistant Restaurant Manager to support the Restaurant Manager, oversee floor operations, and drive profitable top-line sales for the single restaurant. You will train, coach, and develop team members while maintaining brand standards and a guest-focused culture.

The role emphasizes leadership in training, scheduling, inventory, and cost control to ensure excellent guest experiences and compliant operations.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• Good analytical skills and business acumen.
• Works well with others in a fun fast paced team environment.
• On time, honest and positive attitude.
• Willingness to learn and embrace change.
• Ability to train and develop a team.
• Guest focused
• Time management
• Problem solving
• Motivating others

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicates restaurant priorities, goals and results to restaurant team members.
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable.
• Execution of Point of Purchase instore set up per Brand standards.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Support RM in assigning staff and deployment.
• Support to RM in completion of supplier and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies.
• Engages with Dunkin’ Brands Field Operations team as appropriate.
• Recruit, hire, onboard and develop restaurant team members.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.

Skills

Leadership

Communication

Time management

Problem solving

Analytical thinking

Guest service

Education

Basic math and financial management

Fluent English

Basic computer skills

Previous leadership experience in retail/restaurant/hospitality

Job description

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

Able to perform all responsibilities of restaurant team members

Lead team meetings, along with Restaurant Manager

Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff

Ensure Brand standards, recipes and systems are executed

Create and maintain a guest focused culture in the restaurant

Review guest feedback results and implement action plans to drive improvement

Communicates restaurant priorities, goals and results to restaurant team members

Execute along with RM, new product rollouts including training, marketing and sampling where applicable

Execution of Point of Purchase instore set up per Brand standards

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

Control costs to help maximize profitability

Completion of inventory on a periodic basis as determined by Franchisee

Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

Support RM in assigning staff and deployment

Support to RM in completion of supplier and other vendor orders

Conduct self-assessments and corresponding action plans

Ensure restaurant budget is met as determined by Franchisee

Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

Recruit, hire, onboard and develop restaurant team members

Assist team and shift lead performance appraisal process

Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Basic math and financial management

Previous leadership experience in retail, restaurant or hospitality

Good analytical skills and business acumen

Works well with other in a fun fast paced team environment

Ontime, demonstrates honesty and positive attitude

Willingness to learn and embrace change

Ability to train and develop a team

Guest focused

Time Management

Problem solving

Motivating others

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching