Assistant Manager

VIOC/GCOC; Fort Wayne (IN); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Career advancement

Education credits

Health benefits

EAP

Uniforms provided

401(k) match

Job summary

Valvoline Instant Oil Change (VIOC) in Fort Wayne, IN is seeking an Assistant Service Center Manager to lead a high‑performance team, supervise daily operations, and ensure outstanding guest service. Responsibilities include training hourly staff, building weekly schedules, managing inventory, supporting safety audits, and driving team development in a fast‑paced automotive service environment.

This role offers hands‑on leadership and a clear path to a Service Center Manager position with

Qualifications

• 1 year of supervisory experience required in retail or service.
• Customer service mindset and loyalty-building ability.
• Experience in fast-paced environment and decision making under pressure.
• Experience using KPI data to monitor performance and identify improvements.
• Weekend availability may be required; no late nights or holidays.
• English fluency in reading, writing, and speaking.
• High School Diploma or equivalent.

Responsibilities

• Lead service center operations and train team members.
• Develop weekly schedules ensuring adequate coverage.
• Advise and train hourly staff, ensure policy compliance.
• Monitor guest service quality and address issues.
• Oversee inventory levels and ordering.
• Open/close service center and maintain safety protocols.
• Drive continuous team development and performance.

Skills

Supervisory experience

Customer service

Team leadership

Attention to detail

KPI data analysis

Weekend availability

English fluency

Education

High School Diploma

Job description

JOB LOCATION

6433 E State Blvd, FORT WAYNE, IN, 46815

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline.

ROLE OVERVIEW: What you'll do to drive success

When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change's (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees and ensure company policies and procedures are executed consistently. You'll be expected to:

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed.
• While working on the floor, supervise daily operations of the service center and train new team members.
• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline's quick, easy, trusted process.
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws.
• Assist with inventory process, ensuring appropriate product levels and scheduling orders.
• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment.
• Open and close the service center, ensuring all safety and security protocols are followed.
• Lead, and train the team to optimize their development.

BENEFITS: What you'll gain to fuel your goals

We're committed to putting our people first in every way possible. That's why we offer a variety of benefits to help you navigate and advance a better future. Here's a look at some of our unique benefits:

• Compensation: Weekly pay of $19.75 per hour.
• Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 12 months.
• Debt-Free Education: 13 paid credit hours / year at WiltU, covering part-time enrollment over two semesters, and access to a free online university.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
• Health Benefits: Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.
• Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

QUALIFICATIONS: What you'll need to keep moving forward

From day one, you'll get the hands-on training and support you need to thrive as an Assistant Service Center Manager. All you need to do is bring your positive attitude, attention to detail, and passion for learning—and we'll help you every step of the way.

We seek team members with:

• 1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment.
• Customer service mindset and demonstrated ability to build loyalty while following company procedures.
• Experience in a fast-paced environment and history of making sound judgments under pressure.
• Experience using KPI data to monitor performance, trends, and identify areas for improvement.
• Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays).
• English fluency in reading, writing, and speaking.
• High School Diploma or equivalent.

We expect you can:

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
• Crouch, bend, twist, and work with your hands above your head.
• Be comfortable working in a non-climate-controlled environment.

Wherever you are, wherever you're going, your future starts here. Because given the opportunity and support, we know everyone has something different, meaningful, and exciting to contribute. This is your chance to join a supportive team that’s willing to go the extra mile to help you succeed in your own way. So, bring your story, bring your goals, bring yourself—bring what drives you.

Terms and conditions apply, and benefits may differ depending on location.

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.