Assistant Manager

VIOC/GCOC; Cleveland (OH); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Weekly pay

Career path to SCM

Debt-free education

Paid time off

Health benefits

EAP

Uniforms & tools

401(k) match

Job summary

Valvoline Instant Oil Change (VIOC) seeks an Assistant Service Center Manager at our South Euclid location. You will be the right hand of the Service Center Manager, leading a high-performance team and ensuring top-quality service for guests.

You’ll supervise hourly staff, train new team members, develop weekly schedules, manage inventory, and uphold safety and company policies while delivering fast, friendly car care. Strong customer focus and teamwork are essential.

Qualifications

• 1 year of supervisory experience in a retail or service environment
• Customer service mindset with ability to build loyalty while following procedures
• Experience in a fast-paced environment and making sound judgments under pressure
• Experience using KPI data to monitor performance and identify improvements
• Weekend availability likely, but no late nights or holidays
• English reading, writing, and speaking proficiency
• Demonstrated ability to learn and follow company policies

Responsibilities

• Perform oil changes and maintenance services, educate guests on vehicle maintenance requirements and ensure recommended services are reviewed
• Supervise daily operations of the service center and train new team members
• Build trust and win repeat, loyal customers by delivering excellent customer service through Valvoline's quick, easy process
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage and compliance with labor laws
• Assist with inventory process, ensuring appropriate product levels and scheduling orders
• Assist with store audits (safety, performance, culture) and maintain a clean, safe service center
• Open and close the service center, ensuring all safety and security protocols are followed
• Lead and train the team to optimize their development

Skills

Supervisory experience

Customer service mindset

KPI data analysis

Schedule flexibility

English fluency

Education

High School Diploma or equivalent

Job description

JOB LOCATION

1856 Warrensville Center Rd, South Euclid, OH, 44121

ALL ROADS LEAD TO THIS OPPORTUNITY

The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have all found their way to our team. No matter where you've been or what you're looking for, discover how your road leads to Valvoline.

ROLE OVERVIEW: What you'll do to drive success

When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change's (VIOC) service experience from all other providers. In addition to working on cars and taking care of our guests, you will advise, train, and supervise hourly employees and ensure company policies and procedures are executed consistently. You'll be expected to:

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed
• While working on the floor, supervise daily operations of the service center and train new team members
• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline's quick, easy, trusted process
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws
• Assist with inventory process, ensuring appropriate product levels and scheduling orders
• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Open and close the service center, ensuring all safety and security protocols are followed
• Lead, and train the team to optimize their development

BENEFITS: What you'll gain to fuel your goals

We're committed to putting our people first in every way possible. That's why we offer a variety of benefits* to help you navigate and advance a better future. Here's a look at some of our unique benefits:

• Compensation: Weekly pay of $20.50 per hour
• Career Acceleration: Hands-on training for the potential to become a Service Center Manager within 12 months.
• Debt-Free Education: 13 paid credit hours / year a t WilmU, covering part-time enrollment over two semesters, and access to a free online university.
• Life Balance: No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
• Health Benefits: Medical, dental, and vision , plus prescription drug coverage with Health Savings Account contributions.
• Employee Assistance Program (EAP): Quick, free, and confidential well-being support for all areas of life, including personal and work relationships, family, mental health, and legal issues.
• Employee Perks: Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

*Terms and conditions apply, and benefits may differ depending on location.

QUALIFICATIONS: What you'll need to keep moving forward

From day one, you'll get the hands-on training and support you need to thrive as an Assistant Service Center Manager. All you need to do is bring your positive attitude, attention to detail, and passion for learning—and we'll help you every step of the way.

We seek team members with:

• 1 year of supervisory experience required (coaching, training, and supervising a team), preferably in a retail or service-related environment
• Customer service mindset and demonstrated ability to build loyalty while following company procedures
• Experience in a fast-paced environment and history of making sound judgements under pressure
• Experience using KPI data to monitor performance, trends, and identify areas for improvement
• Schedule flexibility (Weekend availability is likely, but we ensure you don't work late nights or holidays)
• English fluency in reading, writing, and speaking
• High School Diploma or equivalent

We expect you can:

• Stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
• Crouch, bend, twist, and work with your hands above your head
• Be comfortable working in a non-climate-controlled environment

Equal Opportunity Employer Statement

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.