Assistant Manager

Dunkin' Donuts; Fort Leonard Wood (MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Dunkin' Donuts is seeking an Assistant Restaurant Manager to support the Restaurant Manager and lead the team in daily operating tasks. The role requires strong leadership, guest satisfaction focus, and adherence to brand standards.

You will supervise training, shift coverage, and ensure execution of policies while driving profitability. As an Assistant Manager, you will collaborate with the RM to schedule staff, manage inventory, and uphold safety and sanitation standards to deliver great guest

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Strong math and financial management abilities required.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Fill in for Restaurant Manager as needed.
• Lead team meetings with Restaurant Manager.
• Oversee Brand Training Programs, scheduling, training and certification.
• Ensure Brand standards, recipes and systems are followed.
• Create and maintain a guest-focused culture.
• Review guest feedback and implement improvements.
• Coordinate with RM on product rollouts, training and marketing.

Skills

Leadership

Guest focus

Teamwork

Time management

Problem solving

Motivation

Analytical skills

Willingness to learn

Education

Basic computer skills

Fluent in English

Basic math & financial mgmt

Leadership exp in retail/restaurant/hospitality

Job description

Position Title: Assistant Restaurant Manager

Reports To: Restaurant Manager

Overview:

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Key Competencies:

• Good analytical skills and business acumen
• Works well with others in a fun fast paced team environment
• Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.