Assistant Manager

Cricket Wireless LLC.; Fort Lee (NJ); On-site; USD 57,000 - 86,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Tuition reimbursement

Paid Time off

Family leave

Comprehensive benefits

Employee discounts

Job summary

AT&T is seeking an Assistant Retail Store Manager to help oversee daily store operations and lead a team to deliver outstanding customer experiences. You will partner with a store manager to drive sales, coaching, and service excellence in a fast-paced retail environment.

The role emphasizes leadership development, training, and collaboration with stakeholders to meet goals, with competitive compensation and a comprehensive benefits package.

Qualifications

• Excellent communication and leadership abilities.
• 3+ years of sales and/or customer experience in telecommunications or a related industry.
• Prior management experience.
• Strong planning, analytical, and problem-solving skills.
• Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
• Ability to collaborate with stakeholders on initiatives beyond store walls.

Responsibilities

• Oversee day-to-day store operations with a store manager.
• Coach and develop a team of retail sales consultants to meet sales and service goals.
• Assist with merchandising, product launches, and achieving sales objectives.
• Ensure customers receive an extraordinary experience with AT&T products and services.
• Lead training and performance management to drive leadership success.

Skills

Leadership

Sales experience

Customer service

Communication

Analytical thinking

Team development

Job description

Take the lead at the center of where it all happens – our retail stores. With your retail knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team, and ensure AT&T customers experience our best‑in‑class services, entertainment, and technology. With access to the latest tech and a company that believes in you, there’s so much in store for your career. In this role, you’ll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping meet and exceed sales objectives, you’ll ensure that customers receive an extraordinary experience with our products and services. And you won’t be in this alone. We offer the best‑in‑class paid training that will set you up for leadership success. You’ll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Our most successful Assistant Store Managers have

• Excellent communication and leadership skills
• Three or more years of sales and/or customer experience in telecommunications or a related industry
• Prior management experience
• Well‑developed planning, analytical, and problem‑solving skills
• Familiarity with wireless terminology, industry trends, and AT&T mobility systems
• The ability to collaborate with key stakeholders on initiatives beyond store walls.

Additional requirements include

• Strategic perspective and the ability to champion change.
• Inspiring your team through high performance, collaboration, and teamwork
• Utilizing professional expertise to solve problems and analyze issues.
• Taking initiative, striving, and creating results

Our Assistant Retail Store Managers earn between $57,000 and $85,600 annual salaries, plus $18,000 in commissions if all sales goals are met. Not to mention all the other amazing rewards that come with working at AT&T. An individual’s starting salary within this range may depend on factors such as geography, experience, expertise, and education/training. Join our team, and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life.

Perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available, but it is unprotected.
• Adoption Reimbursement
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident, hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit‑based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.