Assistant Manager

The Cleaning Authority; Fort Lauderdale (FL); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Paid Holidays

Paid Training

Professional Development

Advancement Opportunities

Career Growth

Performance Bonuses

Job summary

The Cleaning Authority - Fort Lauderdale is seeking a motivated Assistant Operations Manager to lead a team, support customers, and drive growth across Broward County. You will inspect quality at customer homes, schedule routes, and manage CRM records.

Fluent English is required; Spanish is a plus. The role includes local travel, hires/onsite team support, and opportunities for advancement. Weekly pay and benefits are offered.

Qualifications

• Fluent in English is required.
• Spanish language ability is a plus.
• Minimum 1 year of sales, customer service, office management, or supervisory experience.
• Strong communication and problem-solving skills are essential.
• Organized and able to manage multiple priorities.
• Valid Florida driver's license and a reliable car.
• Comfortable using CRM systems, Microsoft 365 (Outlook, Excel, PowerPoint) and office software.
• Must pass pre-employment background check and drug screening.

Responsibilities

• Customer Growth & Sales: follow up on leads, convert prospects, handle inquiries, schedule estimates, contact past customers, and improve acquisition and conversion rates.
• Customer Service & Retention: resolve concerns, follow up for satisfaction, reduce cancellations, and improve retention.
• Team Leadership & Recruiting: conduct phone screens/interviews, assist onboarding/training, support performance and retention, improve workplace culture.
• Operations Management: manage daily cleaning schedules, coordinate routes and team assignments, perform quality inspections, maintain CRM records, assist with operational improvements and special projects.

Skills

Fluent in English

Spanish (plus)

Strong communication

Problem-solving

Organized

Driver's license

CRM proficiency

Microsoft 365

Tools

CRM systems

Outlook

Excel

PowerPoint

Job description

Location: 265 SW 27th Ave, FORT LAUDERDALE, FL, 33312

Proudly serving Fort Lauderdale, Plantation, Davie, Sunrise, Lauderhill, Oakland Park, Pompano Beach, and the greater Broward County area.

The Cleaning Authority - Fort Lauderdale is a fast-growing residential cleaning company serving customers throughout Broward County.

We are looking for a motivated Assistant Operations Manager who enjoys working with people, solving problems, driving growth, and helping lead a team. Spanish fluency is a strong plus given our customer and team base. This is a customer-focused and operations-focused role. You will spend your day helping customers, supporting employees, improving office performance, and contributing directly to company growth - including regular local travel to customer homes throughout Broward County for quality inspections.

What you'll do

Customer Growth & Sales

• Follow up on leads and convert prospects into customers
• Handle inbound inquiries and schedule estimates
• Contact past customers and referral opportunities
• Help improve customer acquisition and conversion rates

Customer Service & Retention

• Resolve customer concerns professionally and efficiently
• Follow up with customers to ensure satisfaction
• Help reduce customer cancellations and improve retention

Team Leadership & Recruiting

• Conduct phone screens and interviews for open positions
• Assist with onboarding and training new employees
• Support employee performance and accountability
• Help improve employee retention and workplace culture

Operations Management

• Manage and adjust daily cleaning schedules
• Coordinate routes and team assignments
• Conduct quality inspections at customer homes
• Maintain accurate records in our CRM and scheduling systems
• Assist ownership with operational improvements and special projects

Qualifications

• Fluent in English (Required).
• Spanish is a +
• Minimum 1 year of sales, customer service, office management, or supervisory experience
• Strong communication and problem-solving skills
• Organized and able to manage multiple priorities
• Valid Florida driver's license and a reliable car
• Comfortable using CRM systems, Microsoft 365 (Outlook, Excel, PowerPoint), and office software
• Must pass a pre-employment background check and drug screening (including marijuana/THC) as a condition of employment

Preferred

• Leadership or supervisory experience
• Home services, hospitality, retail, or service industry background
• Recruiting or hiring experience

Compensation & Benefits

• Base Pay$880/week
• Weekly pay
• Performance Bonuses Additional bonuses based on:
• New customer acquisition
• Customer retention
• Reduction in customer cancellation rates
• Employee retention
• Overall office growth and performance
• Paid Time Off
• Paid Holidays
• Paid Training
• Professional Development
• Advancement Opportunities
• Career Growth

The Cleaning Authority - Fort Lauderdale maintains a drug-free workplace. Employment is contingent on successfully passing a background check and drug screening prior to your start date.