Assistant Manager

Rockys Ace Hardware; East Longmeadow (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead daily operations and ensure exceptional customer service. This role involves overseeing store personnel, managing inventory, and driving sales strategies to enhance store performance. The ideal candidate will demonstrate strong leadership skills and a commitment to maintaining high standards of service. Join a team dedicated to creating a positive shopping experience while fostering a collaborative work environment. If you're passionate about retail and customer engagement, this opportunity is perfect for you.

Qualifications

• Strong knowledge of retail operations and customer service.
• Experience in supervising and training team members.

Responsibilities

• Oversee daily retail operations and ensure customer satisfaction.
• Manage inventory and assist in achieving sales goals.

Skills

Customer Service

Inventory Management

Team Leadership

Sales Strategy

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Rocky's Ace Hardware, East Longmeadow, Massachusetts, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 4:00 AM

Position Summary:

The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

• Open and close the store
• Safety and security, as assigned
• Knowledge of overall store policies, procedures and goals
• Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
• Oversee the tasks assigned and delegated to the various store team members
• Training of store personnel
• Supervise in store personnel to insure optimum performance and amazing customer service
• Assist in maintaining an accurate Inventory
• General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
• Shop the competition monthly
• Participate and sometimes lead the monthly store meetings
• Oversee inventory order placement
• Oversee inventory receiving and store stocking
• Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
• Maintain a safe working condition of store equipment and fixtures
• Set a positive example by following company procedures
• Develop promotions to increase store traffic.
• Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
• Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend and assist with mandatory monthly store meetings

Other responsibilities as assigned by the store manager.

Rocky's Ace Hardware, East Longmeadow, Massachusetts, United States of America