Assistant Manager

Humanity HR Consulting; Denver (CO); On-site; USD 34,000 - 37,000; Full time

Job summary

Humanity HR Consulting seeks an Assistant Manager for a 142-unit LIHTC property in Denver. You will support the Community Manager with tenant file compliance, income/asset certification, and resident relations, ensuring regulatory standards under LIHTC, HUD, HOME/HDG, and PBV requirements are met.

Responsibilities include processing move-in files, preparing TICs, performing annual recertifications, coordinating PBV unit administration, and maintaining audit-ready records.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 1–2 years of residential property management experience, preferably in affordable housing.
• Knowledge of LIHTC/Section 42 compliance and HUD guidance preferred.
• Strong attention to detail with structured regulatory documentation.
• Excellent written and verbal communication; professional resident interactions.
• Proficiency with property management software.

Responsibilities

• Process applicant files for initial move-in with income/asset verifications.
• Prepare and review TICs and third-party verifications prior to move-in.
• Maintain audit-ready tenant files with complete demographic data.
• Enter certifications into NextGen and ensure timely data entry.
• Coordinate PBV unit administration and related reporting.
• Support file audits and prepare for monitoring visits.
• Manage interest lists, respond to inquiries, and conduct tours.
• Screen applicants for eligibility and ensure compliance with state laws.
• Prepare lease documents and conduct move-in orientations.
• Handle resident concerns, rent collection, and lease renewals.
• Assist with accommodation requests and eviction-related matters.

Skills

Communication skills

Customer service

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Yardi/RealPage

Microsoft Office

Job description

About this position

At Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged, productive, and loyal.

About our Client:

The Assistant Manager supports the Community Manager in the daily operations of a 142-unit Low-Income Housing Tax Credit (LIHTC) property, with primary emphasis on tenant file compliance, income and asset certification, and resident relations. This role is critical to maintaining the property's regulatory standing under Section 42 of the Internal Revenue Code, HUD Handbook 4350.3, CHFA HOME Investment Partnerships (HOME) and Housing Development Grant (HDG) program requirements, and the Project-Based Voucher (PBV) program administered through Maiker Housing Partners. The Assistant Manager serves as a key point of contact for prospective and current residents and works closely with the Community Manager and compliance staff to ensure the property remains in good standing for all layered funding sources

Key Responsibilities:

• Process applicant files for initial move-in, including verification of income, assets, student status, and household composition in accordance with LIHTC, HUD 4350.3, and any layered HOME, HDG, or Project-Based Voucher (PBV) program requirements.
• Prepare and review Tenant Income Certifications (TICs), CHFA Supplementary Demographic Information forms, and all required third-party verifications prior to move-in.
• Calculate household income and assets using annualization methods appropriate to the pay type (hourly, biweekly, semi-monthly, self-employment, and other irregular income sources), consistent with HUD and CHFA guidance.
• Maintain organized, audit-ready tenant files, ensuring signatures, BIN numbers, and required demographic and eligibility documentation are complete and accurate.
• Enter all certifications into the NextGen system, ensuring accuracy and timeliness of data entry.
• Conduct annual recertifications and, where applicable under HOME regulations, coordinate required third-party recertifications on the appropriate cycle.
• Coordinate with Maiker Housing Partners on Project-Based Voucher (PBV) unit administration, including HAP contract compliance, voucher-related recertifications, and required reporting for PBV-assisted units.
• Support internal file audits and correct identified deficiencies within established timeframes; assist in preparing files for CHFA, HUD, or investor/agency monitoring visits.

Leasing & Applicant Processing

• Manage the interest list, respond to prospective resident inquiries, and conduct property tours consistent with fair housing standards.
• Screen applicants for eligibility, including household size, income limits, and applicable screening criteria, in compliance with Colorado's Portable Tenant Screening Report law and other state/local requirements.
• Prepare lease documents, move-in packages, and related disclosures; conduct move-in orientations with new residents.

Resident Relations & Property Operations

• Serve as a responsive point of contact for resident concerns, service requests, and lease-related questions.
• Assist with lease renewals, rent collection, delinquency notices, and coordination with maintenance staff on unit turnover timelines.
• Support the Community Manager with reasonable accommodation/modification requests, including those related to assistance animals, in accordance with fair housing law.
• Assist in preparing for and responding to eviction-related matters, including awareness of Colorado eviction mediation eligibility requirements, in coordination with the Community Manager and legal counsel.

Administrative Support

• Maintain accurate resident and unit data in the property management software system (e.g., Yardi, RealPage, or comparable platform).
• Assist with month-end reporting, occupancy tracking, and preparation of materials for ownership, investor, or agency reporting requirements.
• Support the Community Manager with vendor coordination and other administrative tasks as assigned.

Qualifications:

Required

• High school diploma or equivalent required; some college coursework preferred.
• Minimum 1-2 years of experience in residential property management, with direct exposure to affordable housing programs strongly preferred.
• Working knowledge of, or demonstrated ability to quickly learn, LIHTC/Section 42 compliance requirements and HUD Handbook 4350.3 income and asset calculation methodology.
• Strong attention to detail and comfort working with structured documentation, checklists, and regulatory forms.
• Excellent written and verbal communication skills; ability to interact professionally with residents, applicants, and agency representatives.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and property management software.

Preferred

• Bilingual (English and Spanish) a plus.
• Experience with layered funding structures (LIHTC combined with HOME, HDG, Project-Based Voucher/PBV, or other public funding sources).

Working Conditions:

• Primarily office-based within the leasing office of the community, with regular walking of the property (interior and exterior, including stairs) to conduct unit inspections and turnovers.
• May require occasional lifting of up to 25 lbs (files, marketing materials, event supplies).
• Some exposure to outdoor conditions when touring the property or responding to resident matters on-site.

The pay range for this role is:
25 - 27 USD per hour (Denver, CO)

Salary Information

$25 - $27Hourly Wage

Empowering People, Elevating Businesses

At Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged, productive, and loyal.

About our Client:

The Assistant Manager supports the Community Manager in the daily operations of a 142-unit Low-Income Housing Tax Credit (LIHTC) property, with primary emphasis on tenant file compliance, income and asset certification, and resident relations. This role is critical to maintaining the property's regulatory standing under Section 42 of the Internal Revenue Code, HUD Handbook 4350.3, CHFA HOME Investment Partnerships (HOME) and Housing Development Grant (HDG) program requirements, and the Project-Based Voucher (PBV) program administered through Maiker Housing Partners. The Assistant Manager serves as a key point of contact for prospective and current residents and works closely with the Community Manager and compliance staff to ensure the property remains in good standing for all layered funding sources

Key Responsibilities:

• Process applicant files for initial move-in, including verification of income, assets, student status, and household composition in accordance with LIHTC, HUD 4350.3, and any layered HOME, HDG, or Project-Based Voucher (PBV) program requirements.
• Prepare and review Tenant Income Certifications (TICs), CHFA Supplementary Demographic Information forms, and all required third-party verifications prior to move-in.
• Calculate household income and assets using annualization methods appropriate to the pay type (hourly, biweekly, semi-monthly, self-employment, and other irregular income sources), consistent with HUD and CHFA guidance.
• Maintain organized, audit-ready tenant files, ensuring signatures, BIN numbers, and required demographic and eligibility documentation are complete and accurate.
• Enter all certifications into the NextGen system, ensuring accuracy and timeliness of data entry.
• Conduct annual recertifications and, where applicable under HOME regulations, coordinate required third-party recertifications on the appropriate cycle.
• Coordinate with Maiker Housing Partners on Project-Based Voucher (PBV) unit administration, including HAP contract compliance, voucher-related recertifications, and required reporting for PBV-assisted units.
• Support internal file audits and correct identified deficiencies within established timeframes; assist in preparing files for CHFA, HUD, or investor/agency monitoring visits.

Leasing & Applicant Processing

• Manage the interest list, respond to prospective resident inquiries, and conduct property tours consistent with fair housing standards.
• Screen applicants for eligibility, including household size, income limits, and applicable screening criteria, in compliance with Colorado's Portable Tenant Screening Report law and other state/local requirements.
• Prepare lease documents, move-in packages, and related disclosures; conduct move-in orientations with new residents.

Resident Relations & Property Operations

• Serve as a responsive point of contact for resident concerns, service requests, and lease-related questions.
• Assist with lease renewals, rent collection, delinquency notices, and coordination with maintenance staff on unit turnover timelines.
• Support the Community Manager with reasonable accommodation/modification requests, including those related to assistance animals, in accordance with fair housing law.
• Assist in preparing for and responding to eviction-related matters, including awareness of Colorado eviction mediation eligibility requirements, in coordination with the Community Manager and legal counsel.

Administrative Support

• Maintain accurate resident and unit data in the property management software system (e.g., Yardi, RealPage, or comparable platform).
• Assist with month-end reporting, occupancy tracking, and preparation of materials for ownership, investor, or agency reporting requirements.
• Support the Community Manager with vendor coordination and other administrative tasks as assigned.

Qualifications:

Required

• High school diploma or equivalent required; some college coursework preferred.
• Minimum 1-2 years of experience in residential property management, with direct exposure to affordable housing programs strongly preferred.
• Working knowledge of, or demonstrated ability to quickly learn, LIHTC/Section 42 compliance requirements and HUD Handbook 4350.3 income and asset calculation methodology.
• Strong attention to detail and comfort working with structured documentation, checklists, and regulatory forms.
• Excellent written and verbal communication skills; ability to interact professionally with residents, applicants, and agency representatives.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and property management software.

Preferred

• Bilingual (English and Spanish) a plus.
• Experience with layered funding structures (LIHTC combined with HOME, HDG, Project-Based Voucher/PBV, or other public funding sources).

Working Conditions:

• Primarily office-based within the leasing office of the community, with regular walking of the property (interior and exterior, including stairs) to conduct unit inspections and turnovers.
• May require occasional lifting of up to 25 lbs (files, marketing materials, event supplies).
• Some exposure to outdoor conditions when touring the property or responding to resident matters on-site.

The pay range for this role is:
25 - 27 USD per hour (Denver, CO)

Salary Information

$25 - $27Hourly Wage