Assistant Manager

Little Mountain Creamery; Concord (OH); On-site; Full time

Job summary

Join Little Mountain Creamery as an Assistant Manager, where you'll lead a dynamic team and contribute to crafting unforgettable customer experiences. This role offers a blend of leadership and creativity, ideal for those looking to elevate their careers in a supportive environment.

Benefits

Competitive Pay

Additional Compensation: Tips

Flexible Hours

Employee discount

Health insurance

Qualifications

• Over 18 years old with at least 30 hours of availability, including weekend nights.
• Retail or customer service experience preferred.
• Ability to lift 50 lbs regularly.
• Must have reliable transportation.

Responsibilities

• Lead and inspire a team of scoopers and shift leaders.
• Train, coach, and motivate your team to exceed expectations.
• Create memorable moments by modeling exceptional service.

Skills

Customer-Focused

Level-Headed

Driven

Knowledgeable

Job description

5 days ago Be among the first 25 applicants

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Take Your Career to the Next Level as an Assistant Manager at Little Mountain Creamery!

Do you dream of combining leadership with creativity in a dynamic and supportive environment? At Little Mountain Creamery, nestled in the heart of Concord, Ohio, we offer more than just a job — we provide a chance to be part of something special. Our locally owned business is known for its artisan gelato, hand-crafted pastries, and locally sourced coffee. With a serene mountain-retreat aesthetic and multiple service options — from dine-in to drive-thru — we're redefining the dessert experience.

We’re seeking a passionate, driven Assistant Manager to lead our team in crafting unforgettable moments for our guests. This role is perfect for someone looking to elevate their career while working in a collaborative and fast-paced environment.

Why You'll Love This Role

• Leadership Opportunity: Lead and inspire a team of dedicated scoopers and shift leaders while supporting shop operations.
• Creative Challenges: Help deliver unforgettable customer experiences and contribute to our mission of excellence in every scoop.
• Professional Growth: Work closely with the Operations Manager to exceed sales goals, fine-tune processes, and bring efficiency ideas to life.
• Dynamic Work Environment: Thrive in a setting that’s as fast-paced as it is rewarding.
  

Your Key Responsibilities

As the Assistant Manager, you’ll take ownership of:

• Leadership: Be the go-to person for shop operations during the Operations Manager’s days off, ensuring smooth and successful shifts.
• Team Building: Train, coach, and motivate your team to exceed expectations and celebrate their successes.
• Customer Experience: Create memorable moments by modeling exceptional service and hospitality every day.
• Operations: Oversee everything from cash handling and cleanliness to shop projects and shift planning.
• Communication: Be a respectful and effective communicator, sharing company goals and feedback with clarity and professionalism.
  

What We're Looking For

We want someone who is:

• Customer-Focused: You’ll be the face of our brand, ensuring every guest leaves with a smile and a story to tell.
• Level-Headed: Maintain composure and good judgment in busy times.
• Driven: A self-starter who takes pride in their work and looks for opportunities to grow.
• Knowledgeable: Understand the importance of allergens, ingredients, and food safety.
  

The Perks

• Competitive Pay: $15.83 – $18.00/hour, depending on experience.
• Additional Compensation: Tips
• Flexible Hours: Mostly Evening/Closing shifts with 30–40 hours/week availability. (4p-11pm with two days off per week on average)
• Benefits:
• Employee discount
• Health insurance

Qualifications

• Over 18 years old with at least 30 hours of availability, including weekend nights.
• Retail or customer service experience preferred.
• Ability to lift 50 lbs regularly.
• Must have reliable transportation and the ability to commute or relocate to Concord Township, OH.
  

Ready to Join Us?

At Little Mountain Creamery, every day is an opportunity to create joy — for our customers, our team, and yourself. If you’re passionate about leadership and love creating delightful experiences, apply today and take your career to new heights!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Food and Beverage Services

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